Charging issues

[ilage76]

Hi all. I have MG ZS EV Trophy long Range, 74 plate, less than a year old. At the beginning of September I connected my car to the 7kw charger I usually use at work. It connected, started charging, I locked and left. A few moments later I checked the app and it wasn't charging. Went back to the car, tried a different charger - still not working, a colleague tried my charger, it worked for him (not an MG). On the dashboard I had a message saying "Charger connected, Drive unavailable". thankfully I had enough battery to go back home and come back the next day, while trying to get a garage booked. The next day, back at work, I decided to try the exact same 7kw charger (we have 12), and it started charging and since then I had no issues. Now, I still wanted MG to check what the problem was, because don't find it particularly reliable to have a car that doesn't charge when i need it to charge. Dropped the car at the garage and after diagnosis they say the car has nothing wrong and I used an incorrect charger that spiked my car. I said it wasn't possible, as it was a 7kw charger that I have been using for months, as well as a few fair dozens of other Evs, and never had this issue. They say it could have been the previous car that somehow created this surcharge. They are charging me £252 because it was my "fault". Has anyone had this same issue? is it possible to have my car spiked as they are saying? Any help would be appreciated. Thank you.

 

[Jomarkh]

Hi all. I have MG ZS EV Trophy long Range, 74 plate, less than a year old. At the beginning of September I connected my car to the 7kw charger I usually use at work. It connected, started charging, I locked and left. A few moments later I checked the app and it wasn't charging. Went back to the car, tried a different charger - still not working, a colleague tried my charger, it worked for him (not an MG). On the dashboard I had a message saying "Charger connected, Drive unavailable". thankfully I had enough battery to go back home and come back the next day, while trying to get a garage booked. The next day, back at work, I decided to try the exact same 7kw charger (we have 12), and it started charging and since then I had no issues. Now, I still wanted MG to check what the problem was, because don't find it particularly reliable to have a car that doesn't charge when i need it to charge. Dropped the car at the garage and after diagnosis they say the car has nothing wrong and I used an incorrect charger that spiked my car. I said it wasn't possible, as it was a 7kw charger that I have been using for months, as well as a few fair dozens of other Evs, and never had this issue. They say it could have been the previous car that somehow created this surcharge. They are charging me £252 because it was my "fault". Has anyone had this same issue? is it possible to have my car spiked as they are saying? Any help would be appreciated. Thank you.

£252 how many hours did it take for them to come up with that?
An EVSE is just a mains switch that puts 230v to the cars on board charger.
Why do they think it had a 'surcharge'?

 

[ilage76]

£252 how many hours did it take for them to come up with that?
An EVSE is just a mains switch that puts 230v to the cars on board charger.
Why do they think it had a 'surcharge'?

they run the diagnostics and did warn me that if they found absolutely nothing wrong with the car I could be charged £168. In my mind that was not an issue, because there was something wrong with the car, it didn't cahrge when I needed it to charge. Still not sure where the extra £84 come from. Their explanation is that I used an incorrect charger (not the case) and the charger spiked my car, making it shutdown for protection. When I said the charger was perfectly fine, and is compatible with the car, they argue that it could have been the previous car using the charger fault. I find this a bit difficult to believe, hence my question here.