Spotthedog
Standard Member
- Joined
- Jul 18, 2022
- Messages
- 20
- Reaction score
- 18
- Points
- 9
- Location
- Gloucestershire
- Driving
- MG ZS EV
Thought readers may like to know that there may be some issues charging on the continent if trying to charge using the Allego network (via Smoov app or credit card). I received this today after complaininng to them that I wasn't receiving a charge at one of their sites in France:
"Thank you for your message.
Our apologies for your inconvenience.
We have had recent indications that some MG models have issues charging on our AC chargers.
We have escalated the issue to the manufacturer and we are awaiting their investigation.
At the moment we can only guess. In the past there have been some car models (not MG) that had an issue with the resistance on the chargepoints.
I'll keep your request open until we are informed.
I will give feedback once we receive it from the manufacturer"
Intrigued that they've known about this for an unspecified period and that it seems to affect more than just MGs yet they don't appear to have made it too public to save us all a lot of hassle. Nor do they appear to accept that it may be their end that's the issue.....
I'll pass on any updates if I receive any - but don't hold your breath!
S
PS,
The English language helpine when dialing from France tells you that it is unreachable. (Its an 0800 no. Doh!) then hangs up. The operators I spoke to on their French language number put me on hold to find an English speaker (my French is ok but not sufficient for this sort of detail) then it dropped the line after 90 sec or so.
PPS Ionity rocks!
"Thank you for your message.
Our apologies for your inconvenience.
We have had recent indications that some MG models have issues charging on our AC chargers.
We have escalated the issue to the manufacturer and we are awaiting their investigation.
At the moment we can only guess. In the past there have been some car models (not MG) that had an issue with the resistance on the chargepoints.
I'll keep your request open until we are informed.
I will give feedback once we receive it from the manufacturer"
Intrigued that they've known about this for an unspecified period and that it seems to affect more than just MGs yet they don't appear to have made it too public to save us all a lot of hassle. Nor do they appear to accept that it may be their end that's the issue.....
I'll pass on any updates if I receive any - but don't hold your breath!
S
PS,
The English language helpine when dialing from France tells you that it is unreachable. (Its an 0800 no. Doh!) then hangs up. The operators I spoke to on their French language number put me on hold to find an English speaker (my French is ok but not sufficient for this sort of detail) then it dropped the line after 90 sec or so.
PPS Ionity rocks!
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