Difficulty unlocking charge plug

[Cushie]

I have not used many motorway charge points and sofar they have all been Gridserve ( no App available)
On one of these occasions I could not get the plug to disconnect from the car. I use payment by Google Pay on mobile phone and their instructions were applicable to using a credit card and a little ambiguous. Another friendly user immediately suggested locking and unlocking the car by the remote, repeated 3 times in succession. Voilà, plug unlocked!

 

[maskull]

Lock/unlock normally does the trick ,though I have had to phone PodPoint a couple of times to release the cable . Only used Gridserve once ,no problem

 

[Jomarkh]

I have not used many motorway charge points and sofar they have all been Gridserve ( no App available)
On one of these occasions I could not get the plug to disconnect from the car. I use payment by Google Pay on mobile phone and their instructions were applicable to using a credit card and a little ambiguous. Another friendly user immediately suggested locking and unlocking the car by the remote, repeated 3 times in succession. Voilà, plug unlocked!

Locking and unlocking usually does the trick on CCS and type2.
Rapid chargers all seem to work slightly differently so it's worth a quick test charge on different networks to check how they operate, trying apps, RFID cards and CC's

 

[Knuttt]

Might be worth hunting out the the emergency cable release - you have to remove the main plastic cover under the bonnet - once you've found it, extend it (I used a couple of zip ties) so you can reach it without having to remove the plastic cover!
You're welcome.

Andy

 

[Tonych]

Lock/unlock normally does the trick ,though I have had to phone PodPoint a couple of times to release the cable . Only used Gridserve once ,no problem

Podpoint is a nightmare for both my MGs. Once you connect, when you go back to the session it doesnt have a way of showing the session so I have to do a "hard release" of the cable from inside the car. Very annoying and a basic flaw in an otherwise good service

Might be worth hunting out the the emergency cable release - you have to remove the main plastic cover under the bonnet - once you've found it, extend it (I used a couple of zip ties) so you can reach it without having to remove the plastic cover!
You're welcome.

Andy

It's in the boot on the left in the MG4 behind a little panel - you need a small screwdriver or strong key to pry it off - I keep a screwdriver in the boot for this. The Mk1 ZS is easier - just open the bonnet and the release is at the front to the right.

 

[maskull]

Podpoint is a nightmare for both my MGs. Once you connect, when you go back to the session it doesnt have a way of showing the session so I have to do a "hard release" of the cable from inside the car. Very annoying and a basic flaw in an otherwise good service

Never had to go as far as a "hard release " , just phoned PodPoint and asked them to finish the session . My nearest PodPoint DC charger has always been a bit flaky though with other users , not only MG , reporting problems .

 

[Tonych]

Never had to go as far as a "hard release " , just phoned PodPoint and asked them to finish the session . My nearest PodPoint DC charger has always been a bit flaky though with other users , not only MG , reporting problems .

I just take the view that rather than waiting on the phone - a 10 second opening of a boot or bonnet and pulling a cable is simpler