Hi again , that’s the confusing part , why would I trade a car that’s got an underlining fault under warranty .
Under consumer law this is text book refund or replace ? Or are the dealer going to go back and forth on this until I give up?
Was no one offered a refund or replacement vehicle ?
My issue began in Sept 24 (took delivery in May, as one of the first customers), and i was going back and forth for a couple of months. Then in December, after the faulthad vanished for a bit, the dealer contacted me to explain they wanted to fit a new EGR valve. Ironically before the car was booked in the faukt came back.
I have to say i thought it was sorted as the car went more than a year without this fault reappearing, then in October i got a new variation of the fault. This time the battery overheat warning light came on for a few seconds as well. Once again the merry-go-round began again, with the warning coming and going intermittently, and repeated dealer visits. Eventually the dealercwas able to collect the fault codes, and itwas clear they didnt have a clue what was wrong!
This was when I decided I had to get rid of it. Whilst its not unusual to have issues like this, from my forty years of owning new cars, I had never come across a combination of dealer/manufacturer that really didnt give a damn about the customer.
The dealer wanted the car the following week - they had concerns about using the car with the fault, but could not provide a loan car until January!!! So, and having had bad experiences before with MG UK Customer services over this and other issues, i called them without much confidence in them helping. And so it was!!! Being even more unhelpful, disinterested, cant be bothered than previously, they couldnt tell me if they would supply a loan car regarding this problem.
I can honestly say MG UK stand head and shoulders above every other manufacturer i have spoken to, in being utterly hopeless, useless, and to repeat above, completley disinterested in one of their customers being left without transport. To say they took Zero interest in my potential dilemma, would be to compliment them!!!! Terrible, terrible, terrible in every sense, and i would go as far to say, i wouldnt trust them to sell me a tyre valve cap. I can only liken them to buying a 'dodgy motor' from one of the 'dodgiest' 'under the arches' used car dealers!
ONce they got your money, you are on your own. Yes they have to adhere to their warranty, and attempt to fix the car, but i just got the impression that if they could find a way to wriggle out they would!!!
Harsh critisism i know, but never before have i had to suffer the depreciation on selling an eighteen month old car, because of such fundemental and major concerns!!!
BTW the MG dealer that i was using wouldnt even give me a lift to a bus stop or local station if i had dropped the car with them. As ive said before, this dealer is also a Genesis dealer, and when i go there with that car, they are only to happy to offer me collection/delivery and/or a courtesy car.
I suppose the difference is, one is a luxury brand trying to cultivate good customer service, whilst the other simply doesnt give a ----!!!!!
If your interested, i switched to a BYD DOLPHIN SURF EV, essentialy an all EV supermini. So far no issues....
