[Car finally rejected] Recalcitrant Dealer

[HQW]

My dealer is saying the oil leak and undertray problems do not exist, that they have received nothing, no tech bulletins from MG UK at all.

"The oil appears to be engine oil and we don't know where it came from."

"The bulging undertray is a characteristic of the vehicle."

What do I do now?

 

[the briggie]

Do a search on this forum as there are already long threads on both subject matters rather than create a duplicate thread

MG4 Reduction Gearbox Oil Leak

Well great start to my day..... turned up at dealers to drop the car off, mainly for the leak, and a wee list of issues, to find out they don't have breathers in stock. As mentioned by LeeEV above, they can only order it in once they check the car. So they have taken it in straight away to get...

www.mgevs.com

MG4 Undertray dip/bulge

But still have the high pitched noise (Kids say it sounds like a bag of mice fighting in the back) Could be the inverter, lives on top of the motor, will make a high pitched noise as its 'chopping' DC into AC.

www.mgevs.com

 

[Wakefield5]

They think it's "engine oil"?!

 

[HQW]

Do a search on this forum as there are already long threads on both subject matters rather than create a duplicate thread

MG4 Reduction Gearbox Oil Leak

Well great start to my day..... turned up at dealers to drop the car off, mainly for the leak, and a wee list of issues, to find out they don't have breathers in stock. As mentioned by LeeEV above, they can only order it in once they check the car. So they have taken it in straight away to get...

www.mgevs.com

MG4 Undertray dip/bulge

But still have the high pitched noise (Kids say it sounds like a bag of mice fighting in the back) Could be the inverter, lives on top of the motor, will make a high pitched noise as its 'chopping' DC into AC.

www.mgevs.com

Yeah I’m aware of those threads. This one is more of “how do I deal with my dealer when they are denying everything” sort of thread.

 

[HQW]

They think it's "engine oil"?!

Yes, I asked how is that possible, they just shrugged their shoulders and said "we don't know".

 

[AdamskiEM]

I’d just go elsewhere if you can

 

[Wakefield5]

When did you receive the car? If it's within 30 days tell them you're rejecting the car if they don't fix it. Should get their attention.

This applies more to the leak than the undertray.

 

[HQW]

I’d just go elsewhere if you can

Do you mean another MG dealer for the check?

 

[HQW]

When did you receive the car? If it's within 30 days tell them you're rejecting the car if they don't fix it. Should get their attention.

I've told them exactly this, with a long list of issues. They rejected my rejection as their final decision.

 

[siteguru]

Send them an email with links to the two threads?

Include a YouTube link to the October (I think) podcast where these were discussed and Miles confirmed that MG know about these and are looking at them? And that MG have even designed a modified breather to resolve the oil leak issue? (Why would MG do this if it wasn't a confirmed issue?)

 

[HQW]

Send them an email with links to the two threads?

Include a YouTube link to the October (I think) podcast where these were discussed and Miles confirmed that MG know about these and are looking at them? And that MG have even designed a modified breather to resolve the oil leak issue? (Why would MG do this if it wasn't a confirmed issue?)

Did exactly those things, their response:

“If there is a tech bulletin, we will be the first one to know.”

 

[siteguru]

I've told them exactly this, with a long list of issues. They rejected my rejection as their final decision.

If they've rejected the rejection, and it's within the first 30 days, then you need to evidence the issues and the reason for rejection. A report from another MG dealer for example may help.

 

[HQW]

Even worse, my car came back with bulges on the dash.

 

[maverickz]

Due to drop my car to dealer tomorrow.
I'll reject the car if they say the same words.

 

[siteguru]

Did exactly those things, their response:

“If there is a tech bulletin, we will be the first one to know.”

I'm sure Miles said there are tech bulletins about these issues, especially the leak.

Time to name and shame your dealer.

 

[Wakefield5]

Use this as a template and adapt it to your specific issues. Send an email copy and one in the post via recorded delivery.

Letter rejecting a new or used car bought from a dealer - Which?

If a second-hand car you bought from a dealer develops a fault, you can use this template letter to help you claim a refund.

www.which.co.uk

 

[HQW]

Use this as a template and adapt it to your specific issues. Send an email copy and one in the post via recorded delivery.

Letter rejecting a new or used car bought from a dealer - Which?

If a second-hand car you bought from a dealer develops a fault, you can use this template letter to help you claim a refund.

www.which.co.uk

They have rejected my rejection sent on 23 Nov.

 

[HQW]

I'm sure Miles said there are tech bulletins about these issues, especially the leak.

Time to name and shame your dealer.

Stoneacre Nottingham. The sales team is fine, but the service team I'm just clueless.

 

[the briggie]

I think any help is now beyond this forum to be honest. If you cannot directly contact the franchise Ceo/Director to complain, and if so to no affect, then perhaps you need to go down a formal legal route if you are determined to reject the car.

 

[Alb]

I hope you got those statements in writing. The dealer seems to be utterly incompetent.
I've made a slight change to the thread title and opening post to make it clear this thread is about the competence of the dealer and not the substance of the two issues with the car as they are covered elsewhere