Help with my power supply

[steve1973]

Hi steve1973 ok I had a similar problem with my Zappi when it first when in,so the outcome was I got in touch with the installers who came back to check everything was OK from there side of things and it was, so they then contacted the DNO on my behalf, they came the next day and found the voltage coming into my home was to high around 257 volts I think it was from memory, they then went to local substation and did something there, came back and ask me not to use it as they would need to cut off the supply to about 15 homes on the same feed so the next day they contacted all the homes to tell them they need to shut off the power for a period of time around 30-60 minutes which the did a few days later around 10 :00 am and by 10:20 all was back on and it’s been fine for the last almost 3 years so contact you installer or the DNO hope this helps.
Les

Cheers les I will look into it.

 

[Alb]

DNO probably did a tap change on the transformer.

 

[ShirLow]

No questions are dumb if you don’t know, that’s what forums are for.