How to get the app synched when you’ve forgot password?

[bimbamboodle]

I’ve had a ZS EV for about 3 weeks now and really need to know how to log into the app when my husband thinks he’s logged out but can’t recall what password he used if he wants to log in again. Is there a ‘forgotten password’ button somewhere that we can’t see? Or is there a way to contact a helpful person who can get us out of this mess? Thanks.

 

[N2STY]

I’ve had a ZS EV for about 3 weeks now and really need to know how to log into the app when my husband thinks he’s logged out but can’t recall what password he used if he wants to log in again. Is there a ‘forgotten password’ button somewhere that we can’t see? Or is there a way to contact a helpful person who can get us out of this mess? Thanks.

 

[bimbamboodle]

View attachment 16759

It says I’m logged in but everytime I try to bind it it’s asks for a password but then comes up with password error so it seems I’m in a never ending cycle! No sign of the forgotton password button though.

 

[N2STY]

Wait so have you never bound the car as this can only be done once

 

[bimbamboodle]

He bound it to his phone, but it needs to be on mine. He’s logged out he believes but I can’t get in!

 

[N2STY]

You don't need to bound to another phone as it's the account that is bound not the phone you just log in with same account and password and to send commands to the car use same pin

 

[bimbamboodle]

That’s the problem, he can’t remember the log in details! It was all done in a rush before we knew all this…….!!

 

[Kithmo]

Does Google passwords save this one ?
If so you can look it up in your Google account.

 

[sinhaEVnoob]

If you can try email for password reset rather than mobile phone number. The app seems to prefer that.

 

[N2STY]

That’s the problem, he can’t remember the log in details! It was all done in a rush before we knew all this…….!!

It sounds like your trying the next step with out completing the first as your phone is saying it's logged in who's account? Your original one? You need to log out then try with his login that's when you see the forgotten password

 

[Redoralive]

Speaking of apps, seems to have updated. Now I can't use charge management because it doesn't recognise my car as being electric.

 

[N2STY]

Speaking of apps, seems to have updated. Now I can't use charge management because it doesn't recognise my car as being electric.

Last android update (UK)

Last apple update (UK)

 

[bimbamboodle]

Does Google passwords save this one ?
If so you can look it up in your Google account.

Ooh no idea, I’ll look into it, thanks.

 

[profdraper]

I’ve had a ZS EV for about 3 weeks now and really need to know how to log into the app when my husband thinks he’s logged out but can’t recall what password he used if he wants to log in again. Is there a ‘forgotten password’ button somewhere that we can’t see? Or is there a way to contact a helpful person who can get us out of this mess? Thanks.

Apparently: factory reset the head uni - there is a preference to do so in the settings menu (check the manual or google it). Then set-up bluetooth again & iSmart binding etc

 

[N2STY]

Apparently: factory reset the head uni - there is a preference to do so in the settings menu (check the manual or google it). Then set-up bluetooth again & iSmart binding etc

I believe you will find factory reset will not reset iSmart binding as once bound it's not car that holds the data it's the servers

 

[bimbamboodle]

I believe you will find factory reset will not reset iSmart binding as once bound it's not car that holds the data it's the servers

Apparently: factory reset the head uni - there is a preference to do so in the settings menu (check the manual or google it). Then set-up bluetooth again & iSmart binding etc

I hope this will work, thanks.

I believe you will find factory reset will not reset iSmart binding as once bound it's not car that holds the data it's the servers

I wonder what happens when the car is sold at a later date, how would it bind with the new owner?!

 

[Susanna]

Previously, I could see an ‘unbind’ message on one of the pages on my app. I have just looked now, and it’s not there. There is a photo showing this from an owner somewhere on this forum.

I have a feeling it was @JohnInFrance ??

If anyone buys a secondhand MK2 MG, they need to ensure the previous owner has ‘unbound’, otherwise it’s a security risk and a real headache.

Edited to add

When you click on the vehicle ‘name/reg’ on the PARKED page of the app, a vehicle management page comes up, where there is the ‘unbind’ facility in red.

 

[N2STY]

I wonder what happens when the car is sold at a later date, how would it bind with the new owner?!

As @Susanna says whoever is bound to the car has a digital key to the car so it needs to be unbound using the app

 

[ShirLow]

If your husband thinks he’s logged out but isn’t then he should be able to see his password?