These far outweigh members posting good experiences, which is a shame.
This is a common fact of life really.
If people are happy with their choice, they tend to keep it to themselves, unless asked.
Unlike, when people are disappointed in some way, then they want to tell the whole world !.
I have owned many many cars over my driving life and generally I have been pretty lucky and happy with most of them.
Some have been better than others of course !.
I never thought I would see the day, when I would be driving a MG powered by electric.
We are all aware that the car has a few issues, that have been well commented on.
Some unlucky customers have found it necessary to reject their cars, which is very sad.
I leaves a very bitter taste after putting your faith into the brand.
But I have to say, that in a few cases people have been totally let down by the after sales service on the car.
A lot of the issues surrounding the car are totally rectified IF you have a dealer who has the skills and ability to deal with them.
As we know, many cars develop problems, but if these issues get resolved quickly and to the customers satisfaction, then faith is quickly restored in the car.
My car is now 18 months old and covered 13,000 miles, we find it very comfortable and the EV driving experience can not be matched by many ICE cars, in my opinion.
The car has the potential to be a HUGE HUGE seller for MG, but the after sales service at some dealers is nothing short of woeful.
The learning curve is just to deep for them to climb, with regards to the EV side of things that is perfectly clear to me.
The better after sales service, can be found at the dealers who have previous experience of working on earlier EV’s like the Nissan Leaf etc I think.
There is no excuse for the other dealers NOT to be able to rectify any of the non EV side issues successfully, simple stuff like rattles etc etc.
The ZS model has been around a while now, so in this regard it is NOT a new model for them to deal with and should easy to deal with the problems successfully.
Selling the car is easy part, retaining that customer, is where the skill sits !.
People often stay loyal to a brand and return time and time again IF they feel they are looked after.
Others vote with their feet and rarely return.