Mg smart app won’t bind

[katieicklow]

I recently got a new phone and had to re download the mg smart app. Now when I log in it won’t bind. I was told to unbind from my old phone but it won’t allow me to do this. When I try and bind from my new phone it says QR code not recognised

 

[Susanna]

You shouldn’t need to rebind the car, as it’s bound to your account not to a specific phone. You should be able to just log in with your details.

 

[SimonS]

If Susanna's advice doesn't work then you can do a factory reset through the infotainment, followed by a complete shut down/get out/lock/wait 60 seconds/unlock and get back in but you will then have to re enter all your settings/saved radio stations etc.

 

[katieicklow]

If Susanna's advice doesn't work then you can do a factory reset through the infotainment, followed by a complete shut down/get out/lock/wait 60 seconds/unlock and get back in but you will then have to re enter all your settings/saved radio stations etc.

You shouldn’t need to rebind the car, as it’s bound to your account not to a specific phone. You should be able to just log in with your details.

I think I deleted my account by mistake and when I re registered it won’t bind. Maybe that’s why the qr code won’t work.

 

[katieicklow]

If Susanna's advice doesn't work then you can do a factory reset through the infotainment, followed by a complete shut down/get out/lock/wait 60 seconds/unlock and get back in but you will then have to re enter all your settings/saved radio stations etc.

Amazing. How do I do that?

 

[Susanna]

@katieicklow unfortunately, the above is unlikely to work. Did you use the same details for your account? If you tried a new login, that may be the reason. The car won’t allow itself to bind to a new account, that would be a huge security risk if your car was stolen, for example.
When I changed my phone, everything just migrated to the new one. I didn’t need to do anything.

 

[katieicklow]

@katieicklow unfortunately, the above is unlikely to work. Did you use the same details for your account? If you tried a new login, that may be the reason.

I think I tried the same details but it wouldn’t let me bind still

 

[Susanna]

I think I tried the same details but it wouldn’t let me bind still

It won’t let you bind again, because it’s still bound to your account. You need to use the original details to reactivate your account

 

[katieicklow]

I think I tried the same details but it wouldn’t let me bind still

 

[katieicklow]

It won’t let you bind again, because it’s still bound to your account. You need to use the original details to reactivate your account

I have logged in with original details but there is no unbind option in the app. It keeps saying bind then this comes up

 

[katieicklow]

I have logged in with original details but there is no unbind option in the app. It keeps saying bind then this comes up

If I have used different details it’s the same email and phone number

 

[katieicklow]

I have tried logging in with same email and same phone number but it says QR code not identified.

 

[Susanna]

On the app, click on the car reg at the top of the page that shows your battery soc, then on the next page, you should see ‘unbind’ in red above the picture of the car.

 

[katieicklow]

I did that but says QR NOT RECOGNISED

 

[katieicklow]

Tha app is saying the car is not bound so no option to unbind