MGS5 UK owners poll: How satisfied are you with MG overall?

[Stuart Wright]

I want to get a UK MGS5 owners-only snapshot of overall satisfaction with MG, based on the whole experience:

• The car itself (build quality, reliability, software and updates) - largely SAIC (China)
• MG UK (customer support, parts and warranty handling where applicable)
• Your dealer(s) (sales experience, delivery issues, service department, warranty work and communication)

Please vote for the ONE option that best reflects your overall experience so far.

How to choose an option:

• Very satisfied / Satisfied: You would happily buy MG again based on your experience
• Neutral: Some positives and negatives, but it averages out
• Dissatisfied / Very dissatisfied: Issues or poor support have left you unhappy with the brand

If you want to add context, please reply with:

• Model year and trim
• Rough mileage
• Main issues (if any)
• Whether problems were resolved and by who (SAIC/software, MG UK, or dealer)

This is not about one-off niggles - it’s about overall brand satisfaction based on the combined ownership and support experience.

 

[5teep]

All leased company cars - MG5 Trophy x 2 (21 and 72 reg), Current MG4 Trophy? x 1(24 reg) over a period of 5 years. Totalling over 200k miles.
Personal car is MGS5 no issues so far, I bought it knowing MGs very well and happy with the service I'd had to date.

Had only one poor experience caused mostly by the inexperience of the technician in the early days of my first MG5, which was sorted quickly once properly diagnosed. Car was in the garage for many weeks though. Other issues have been sorted quickly and courteusly.

MG4 is about to go in to the dealer because it's stopped charging, hoping it's just a fuse.

The Dealer has been generally very good if a little keen on over charging for items needing replaced during services. They handle MG, Nissan, KIA and Suzuki from the same premises, have done for many years which I guess is a credit to them. They're also not too keen on giving the discounts that you see elsewhere, which is why I travelled 160 miles to buy my MGS5.

 

[Rei]

S5. Overall good. Drives well, range is good, quiet. One pedal mode stays on. Turning off annoyances is a couple of taps. Autopilot works very well, doesn't panic brake and taking over is smooth.

Good charging speed. App works reasonably well, seems better than average. 12V battery has proven solid, even with a parking mode hardwired dashcam.

Paint is a bit thin. Sometimes rolls backwards when you brake hard.

Android Auto wireless has audio drop out problems, and the wireless charging makes my phone very hot. A navigation icon for AA would be really useful.

The main issue is that the driver's seat is uncomfortable, and the seatbelt hurts my shoulder. I got a seat pad that helps but still isn't as nice as other cars. The seatbelt I'm still working on, I've ordered a couple of clips to try.

 

[Hugo A Go Go]

MGS5 Trophy.

Overall I’m pretty happy. I’ve done about 8.8k miles and no problems so far.

I’ve done several long distance trips and the car handles it fine and drives well, and gets a decent range for the battery size.

I’ve had no reason to return to the dealer since the day i bought the car, so can’t comment on this aspect.

I do have some minor niggles with the infotainment system, eg sometimes the radio comes on when I start the car, other times it doesn’t. It’s probably fixable with a software update.

Overall, for a budget car, I’m pretty pleased with it.

 

[Ian Key]

MGS5 Trophy
Owned since 30/08/2025
I don't do a lot of miles and mainly use it for taking the dogs to the park or visiting friends.

I had one of the early MG4s previously with the usual faults (passenger door lock button failing, not charging on AC etc.) but apart from phone calls dropping out after a couple of minutes I've had no problems with the MGS5. I'm hoping a software fix for that will be available when it goes in for its first service.

I only moved from the MG4 because arthritic knees meant I struggled to get in and out and I'm glad I took a chance on the MGS5

 

[Black estate]

Very happy with my one ,
Far better and enjoyable drive than my Enyaq was
Maily a weekend car but I've taken it to work as well

 

[NickHeynes]

I love my MGS5 trophy . A huge step up from my previous MG4 . Unlike that car it's not been back to the dealer once having done just over 4k miles .It looks good drives beautifully and is well equipped .
only issue is the well known telephony problem which I hope will be solved with a software update

 

[Rei]

Oh, well when I get the first service on mine, one of the buttons is a bit sticky. Sometimes it gets stuck pressed in. It's not bad enough that I'll go to the dealer specially to get it sorted out.

 

[German Paddy]

Actually, I am between happy and satisfied. I had a Volvo XC40 Recharge before and the MGS5 is a huge step-up. The minor, but annoying issues are:

• Auto dim is completely hit-and-miss
• Breaks are working fine but even after 10K still make noise
• The supplied GPS has quirks with regard to speed limits (nothing to do with camera)

 

[RCK49]

Mostly satisfied
Niggles: speed recognition hit and miss; no height adjustment on passenger seat; seat belt not female friendly (no up down adjustment); speed warning annoying.
First service cost variable between garages from £160 up to £200; should have a common set fee across garages.

 

[AJWizz]

Had My MGS5 Trophy just over a month loving it,

Had a ZS EV Connect Trophy for just over a Year never missed a beat had good service from the dealer

Loving the S5 with the following niggles

1. sometimes the pilot settings don't all apply when recalling the settings.

2. foot operation of tailgate a bit hit ot miss may be me not hitting the right spot but even franticly waggling my foot with both arms full doesn’t always work

Still finding my way around the settings

 

[mike9876]

I want to get a UK MGS5 owners-only snapshot of overall satisfaction with MG, based on the whole experience:

• The car itself (build quality, reliability, software and updates) - largely SAIC (China)
• MG UK (customer support, parts and warranty handling where applicable)
• Your dealer(s) (sales experience, delivery issues, service department, warranty work and communication)

Please vote for the ONE option that best reflects your overall experience so far.

How to choose an option:

• Very satisfied / Satisfied: You would happily buy MG again based on your experience
• Neutral: Some positives and negatives, but it averages out
• Dissatisfied / Very dissatisfied: Issues or poor support have left you unhappy with the brand

If you want to add context, please reply with:

• Model year and trim
• Rough mileage
• Main issues (if any)
• Whether problems were resolved and by who (SAIC/software, MG UK, or dealer)

This is not about one-off niggles - it’s about overall brand satisfaction based on the combined ownership and support experience.

Purchased MG S5 in Oct 25 from Baylis in Gloucester to replace ICE insignia. Also have 3 year old MG ZS EV on salary sacrifice.

MG S5 definitely a trade up, I find a more comfortable and relaxing ride than the ZS. Drive it about 250 miles a week, with no issues. Only niggles are wish it had front parking sensors and have a concern about the durability of the seat material. It seems to be prone to dents and depressions from seat belt buckles when back seats folded. My worry is it won't recover from putting child seat in the rear.

I think MG give good value and equipment levels for a reasonable price. I just wish MG as a manufacturer would improve communication and release more software updates, they promise these when buying but don't seem to issue them to fix the things owners want the most, but I think most manufacturers are the same.

I have now just bought a grey IM 5 from Drive Bristol North to replace our MG ZS due to go back in May. Interestingly both new MGs have lower monthly repayments than my ZS on salary sacrifice.

 

[Jaygee]

Having owned the original ZS EV and then the facelift this is a major step up.
Have had a few problems with it though.
The central comm/nav unit would crash frequently a factory rest has resolved this but now I find that the wireless apple car play only intermittently connects. So problem swapped for another one.
The tailgate electronically closes completely but then open by a few millimetres. Has to be manually closed each time. Tried resetting it but to no avail.
Problem occurs for a few weeks then resolves only to recur. Had it booked in but in with the local stealers who charged a diagnostic fee but could not find any problem.

 

[Rod47]

Purchased S5ev November. Mostly short journeys when mileage dipped due to use of warming facilities, overall experience of car on two longer trips first class. A lovely easy drive. Certainly better than my previous Disco Sport. No revisits to dealer required as PDI thorough. We chose the car as we had used this local family firm for years when they were Rover dealers and service always excellent..

 

[CazHaz]

I want to get a UK MGS5 owners-only snapshot of overall satisfaction with MG, based on the whole experience:

• The car itself (build quality, reliability, software and updates) - largely SAIC (China)
• MG UK (customer support, parts and warranty handling where applicable)
• Your dealer(s) (sales experience, delivery issues, service department, warranty work and communication)

Please vote for the ONE option that best reflects your overall experience so far.

How to choose an option:

• Very satisfied / Satisfied: You would happily buy MG again based on your experience
• Neutral: Some positives and negatives, but it averages out
• Dissatisfied / Very dissatisfied: Issues or poor support have left you unhappy with the brand

If you want to add context, please reply with:

• Model year and trim
• Rough mileage
• Main issues (if any)
• Whether problems were resolved and by who (SAIC/software, MG UK, or dealer)

This is not about one-off niggles - it’s about overall brand satisfaction based on the combined ownership and support experience.

2025 trophy, main infotainment screen not working. Been in to get fixed then 5 days later stopped working again MG not interested and 3 month wait for warranty work. Had it checked out by independent and came up with many different red issues

 

[Ian Key]

2025 trophy, main infotainment screen not working. Been in to get fixed then 5 days later stopped working again MG not interested and 3 month wait for warranty work. Had it checked out by independent and came up with many different red issues

I'd take it to a different dealer for them to look at.

 

[MorrisDancer]

MGS5 Trophy LR, just had its first service.

The good:

• No issues, everything works.
• Quiet, especially in town.
• Very punchy off the line and when overtaking.
• Decent handling for a tall car.
• Pleasant cabin, comfortable on long journeys.
• Lots of rear legroom.

Not so good:

• The lack of front parking sensors.
• The glass lets too much sunlight into the cabin. Getting all the windows tinted has helped.
• Having to manually change the centre screen from Light to Dark at night.
• Can't schedule cabin heating and cooling on the app, I have to enable it manually every time.
• Ride is a touch firmer than I would like.
• No cigarette socket or USB socket in the boot.

 

[JohnV6]

My ZS EV is still stuck at EMG Ipswich after a 6 month warranty claim over the T box function & it has been in he garage now 11 weeks.


This week MG wanted their courtesty MG4 back & I have now a hire car an MGS5. I suspect it is the base model as the 80% range reflects c. 211 miles at full charge.

It seems a nice car & an upgrade on the MG4 but somethings seem strange.

1. the screen has to me change manually light to dark
2. the mirrors don't fold which means it won't fit in the garage where the charger is. So the cable will have to go out under the door.
3. Manual driver seaat controls.

I like AC Android via BT & that you can switch off the bongs unlike the MG4.

I still prefer my ZS EV but this car could win me over in time.

 

[Rei]

The Trophy version has folding mirrors and power seats.

 

[Joningy]

S5. Overall good. Drives well, range is good, quiet. One pedal mode stays on. Turning off annoyances is a couple of taps. Autopilot works very well, doesn't panic brake and taking over is smooth.

Good charging speed. App works reasonably well, seems better than average. 12V battery has proven solid, even with a parking mode hardwired dashcam.

Paint is a bit thin. Sometimes rolls backwards when you brake hard.

Android Auto wireless has audio drop out problems, and the wireless charging makes my phone very hot. A navigation icon for AA would be really useful.

The main issue is that the driver's seat is uncomfortable, and the seatbelt hurts my shoulder. I got a seat pad that helps but still isn't as nice as other cars. The seatbelt I'm still working on, I've ordered a couple of clips to try.

That's a pity you are finding the drivers seat uncomfortable, my S5 is likely one of the most comfortable I've ever driven, including plenty of much more supposedly premium brands, I particularly like the ability to rest both elbows which I find quite relaxing on long drives.