Nationwide....

[Ian Key]

Good advice .. but not necessary if you're calling using a mobile phone - once you hang up the call is disconnected; it's only with a landline where that technique can be used. And I'm not sure if that still even works with the new digital network (i.e. calls via your Internet connection rather than the physical landline).

I wasn't sure if every mobile phone disconnects or if the new digital network behaves the same but I think you are right. Another advantage of ringing a friend first is that it gives you a bit of thinking time and someone to talk about the dubious phone call with.

 

[GaryMG4]

Having had the Nationwide identity confirmation requirements I've just had the same from Santander. Not quite the same level of grilling but photo id/selfie requirement. Just waiting for FirstDirect now.

 

[Ian Key]

Having had the Nationwide identity confirmation requirements I've just had the same from Santander. Not quite the same level of grilling but photo id/selfie requirement. Just waiting for FirstDirect now.

I've had the confirmation requirement from Santander too but not photo ID. Perhaps it depends on how long you've had an account with them.

 

[securespark]

We had to jump through hoops with Nationwide to get the kids' accounts transferred to them when they were adults.

As for the NHS app, I can't remember exactly what I needed to do, but I had to go into the Dr's surgery with some paperwork. In exchange, they gave me some codes with which I could set myself up on the app. This enables me to see all my test results, order prescription meds and make appointments.

As for people ringing you asking for information, my bank did this. My memory is awful, so I'm copying this from another forum where I posted it:

Somebody rang me saying they were from my bank and could I confirm who I was starting with my DoB?

I told them you gotta be having a larf. They were most taken aback. I asked if the call was being recorded and they said yes. Great I replied, this will be a good one for training! How the heck do I know who you are? You ring me out of the blue, I'm not expecting your call and then you ask for personal details? I know it's your number in my display, but scammers can spoof any number these days.

I asked her to tell me which day I was born on. She told me she couldn't divulge that information due to regulations blah, blah...

I said don't be silly, I'm not asking you to tell me my DoB, I'm just asking you to tell me the day of the week on which I was born.

That way, I will know that either you are a scammer that has got lucky or you are genuine and have my DoB on your file and you have looked up my day of birth on the internet.

She went away to talk to a manager and came back and said that yes, she could do that.
I'm thinking of other questions I could ask too.

I took it up with the bank afterwards and made an official complaint.

Surely it's better just to ring and say "It's xxx bank here. Can you ring us using the number you normally contact us on?".

This way, the customer knows they are talking to genuine bank staff.

 

[STG]

He could use a Bus Pass as photo I'd.

He pays cash all the time for his bus commute

Anyway, now long story short he is going to get a passport, then a provisional driving license to use where needed. Yeah it costs money but getting it done.

My wife has just had to produce photo id for picking up a parcel from the post office now!!

 

[securespark]

You can get a Citizen Card.
I recently got one, because some people are being snotty about my expired driving licence, even though it's valid as ID for voting.

CitizenCard - UK Photo ID card & Proof Of Age CitizenCard - UK Photo ID card & Proof Of Age