NO wonder our our queries go unanswered

[Joningy]

I was told there are only 5 people in the MG HQ tech department answering queries, not only ALL of UK's queries, but they also look after Europe as well, no wonder we all think they are not interested in we consumers, they are simply rushed of their little arses

All through MG keeping trying to keep cost to a minimum (perfectly understandable) and less concern about us consumers who ultimately pay their wages.

I'd be perfectly happy to pay a little extra for better and quicker service as I've done previously with the likes of Volvo etc.

 

[MG Clive]

Wow, so those 5 people must be able to speak about 20 different languages between them.

 

[LenEV2016]

Mr smart is there who gave the famous answer don't ask us ask your dealer we just supply them the cars

 

[LenEV2016]

I was told there are only 5 people in the MG HQ tech department answering queries, not only ALL of UK's queries, but they also look after Europe as well, no wonder we all think they are not interested in us consumers, they are simply rushed of their little arses

All through MG keeping trying to keep cost to a minimum (perfectly understandable) and less concern about us consumers who ultimately pay their wages.

I'd be perfectly happy to pay a little extra for better and quicker service as I've doe previously with the likes of Volvo etc.

And they really don't care

 

[salty]

Find that hard to believe.

 

[Joningy]

Wow, so those 5 people must be able to speak about 20 different languages between them.

I thought the same thing Clive, But I'd guess most comms would be by email, if that's the case, Google Translate or similar would be widely used.
But if a telephone call is required then as you say, language may be a problem, but wherever we go now, virtually everyone uses English.

Mr smart is there who gave the famous answer don't ask us ask your dealer we just supply them the cars

As I've mentioned Len, Penton MG in Salisbury have been really helpful.

 

[LenEV2016]

As I've mentioned Len, Penton MG in Salisbury have been really helpful.

Hamstrung by MG UK

 

[Rolfe]

Wow, so those 5 people must be able to speak about 20 different languages between them.

I have had plenty exchanges with various parties where it was clear I was conversing with Google translate.

 

[Ian Key]

Mr smart is there who gave the famous answer don't ask us ask your dealer we just supply them the cars

He's been promoted to Customer Service Controller so he doesn't have to reply to the public any more. Probably the case of promoting him out of the way.