The Car will balance almost every time it get the opportunity (Where the charge to 100% has completed and it is still plugged in) It's very import that you let this process complete at least once a month, or more frequently if you rapid charge a lot to avoid scenarios such as what's been posted on here. What i highly suspect has gone on in some cases is the owner has not fully completed the balance charge regularly enough, and 1 or more cells have slowly fallen out of balance. I'm guessing the battery's used in the MG5 Are Lithium Ion cells, And as you already know, The car has many of these cells wired in a series configuration (So the packs total voltage is a sum of all the cell's individual voltages). Lithium ion battery's have quite a strange Voltage To SOC curve compared to "normal" battery, see this image from
Scalable Lithium-ion Solutions & Storage System - PowerTech Systems :
View attachment 5891
As you can see, Normal battery's have quite a linier discharge curve, But Lithium Ion cells have a flat, followed by an extremely steep discharge curve. Now what does this mean for the MG?
Essentially although a cell in the pack might only be a few volts off compared to the other cells under light load, Under more load such as damaging the car to go up a hill, the cell might be asked for more than it initially seems it could handle. This one cell then goes down the steep curve seen in the graph, and lowers the entire pack's voltage significantly, Making the BMS freak out, see the one cell at a very low voltage and turn of the pack to prevent damage, or at worst a fire. Hopefully you can understand how important these balance charges are now.
The thing i have against MG is there way of balance charging. As you might know, the ideal charge range for a lithium ion battery is 20-80%, Charging to 100% puts excess wear on the battery that isn't needed. On a tesla, you can set the target SOC for 80%, it will reach that charge level, then balance the cells, i believe it also does this process without charging. On an MG, you must charge and leave the pack at 100% in order for it to balance. You essentially are forced to unnecessarily damage the battery's in order to balance them. What a stupid design.