Sandicliffe MG Lincoln - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Sandicliffe MG Lincoln. Please ask questions here and share only your genuine opinions & experiences.

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[PaulC82]

My recent experience of this dealership. When my ZS EV went to Sandicliffe Lincoln for a ‘service’, it was found to have a broken rear coil spring, so couldn’t pass its first MOT, in the end I couldn’t use the vehicle for a month. This is not a review of MGs parts unavailability - which the dealer can’t really do much about.

But they stated they would send me a video of the condition of the car - they didn’t. They said they’d send me a health report on the car - they didn’t. They said they’d call me within the hour to update me about the spring - they didn’t. Contacting the dealership by phone is a nightmare. They just don’t answer it. They don’t even answer it to the Groups own customer service representative who attempted to get an update from them.

The spring finally comes into stock, booked in for it to be fitted and to get it MOTd. They said they’d send me a text message to confirm the booking - they didn’t, so I had to try and call again to actually make sure the booking had been made.

A tip to the people working there - if you’re not doing to do the things you say you are, don’t say them in the first place. Customer expectations based on the information YOU have given them are real.

Overall, I won’t be going back, next time I’ll try one of the few remaining independents left in my area instead.

 

[PaulC82]

Oh and on the MOT, they claim 3 of the tyres a close to the legal limit - despite the previous [failed] MOT, <60 miles before, not mentioning anything about tyres. Something like tyres cannot be an opinion thing - they either are or they are not, close to the legal limit. Just been out to measure them: 3mm left on offside front, 3.7mm left on near side front, 4mm left on near side rear. (Offside rear is a new tyre, unrelated to any of this work)

So make of that what you will, dear reader. And choose wisely who you trust to work on your vehicle.

And for those naysayers who would accuse me of just trying to badmouth a hard working and honest dealer, here be the proof.

 

[MutleyBarney01]

I agree totally. I have a four year old MG HS PHEV and about four weeks ago I found I was unable to charge it. Eventually I took it to MG Lincoln to have a look. The day it went to MG I waited all day for some sort of an update but nothing happened. I eventually rang MG Lincoln to see if my car was ready and I was told that one of the ladies had lost the paperwork but I can pick it up. When I picked it up I was informed that they need to order a charging port. I waited a week until I decided to find out if the part was in. The lady went to check and yes the part was there but I wonder how long it had been sat there and how long I would have waited had I not chased it up. My car was due to have the part fitted tomorrow but I have received a phone call informing me that now the diagnostic machine is broken and they have been trying to get a code for the past week to make the machine work.

If places like Quick Fit can order tyres, brakes, brake discs and many other parts for a variety of vehicles and have them delivered the next day why can’t MG Lincoln get my car part and fix there machine within the same time scale. I feel I am the one doing all the chasing. As you said, they don’t keep you informed of anything. I have gone to smaller garages in the past with previous cars and they find the time to ring you. Not great service.