AdeB
Established Member
I had to call the AA on a late-night return trip between Wiltshire and London last week, as my 2020 Gen 1 wouldn't initiate a rapid charge and I had insufficient charge to get home. The engineer had no joy with the 12v/10mm spanner routine and, with two young kids in the car, he decided that a tow home was the best option.
The car still charges fully on the home charger (Ohme) but refuses to take a charge from a rapid (of any flavour). The locking pin doesn't engage, but the dash display shows 'Connected but not charging'. The charger then spools up, but a few second later cuts out and (depending on the model) signals charge cancelled, stopped, fault, or end of charge.
In these circumstances, while I can use the car locally without issue, longer distances are effectively limited to no more than 75 miles unless I'm staying overnight and have access to a fast charger (or don't mind/have available 2-3 hours to top-up).
Looking back through the forums, I found a thread from someone who'd had a similar problem (reassuring), with a fix adequately provided by an engineer at Wickwar (more reassuring) who was happy to explain the 'fix' to other dealers (more reassuring still).
But...I've now called five dealers within a reasonable distance of home and not one of them has availability to take in the car before April 20. That's appalling. I wonder if MG is aware that its customers can't get quick access to a dealer for repairs. Something to bring to the attention of customer service, I think, especially for a vehicle that's still under warranty, and for something that hugely limits my use of the car.
What's more, Eden MG (my nearest) tried to tell me that I would have to pay £120 just to have it looked at, which would then be refunded if the fault was found to be covered by warranty. I put them right on that front
Up to now, I've been extremely happy with MG and the ZS EV - nearly 25,000 miles in 2.5 years, GOM now at 155, and loving electric motoring. Its lease finishes in September and I was looking forward to potentially replacing it with the MG4 (although I've not yet test-driven it) or even another ZS.
It's very commendable that MG has such affordable cars, increasingly good reviews and a very respectable place in the reliability tables. But if this is the reality of fixing MG faults - having to wait nearly a month - then this may mark the point at which I find another EV brand to support.
The car still charges fully on the home charger (Ohme) but refuses to take a charge from a rapid (of any flavour). The locking pin doesn't engage, but the dash display shows 'Connected but not charging'. The charger then spools up, but a few second later cuts out and (depending on the model) signals charge cancelled, stopped, fault, or end of charge.
In these circumstances, while I can use the car locally without issue, longer distances are effectively limited to no more than 75 miles unless I'm staying overnight and have access to a fast charger (or don't mind/have available 2-3 hours to top-up).
Looking back through the forums, I found a thread from someone who'd had a similar problem (reassuring), with a fix adequately provided by an engineer at Wickwar (more reassuring) who was happy to explain the 'fix' to other dealers (more reassuring still).
But...I've now called five dealers within a reasonable distance of home and not one of them has availability to take in the car before April 20. That's appalling. I wonder if MG is aware that its customers can't get quick access to a dealer for repairs. Something to bring to the attention of customer service, I think, especially for a vehicle that's still under warranty, and for something that hugely limits my use of the car.
What's more, Eden MG (my nearest) tried to tell me that I would have to pay £120 just to have it looked at, which would then be refunded if the fault was found to be covered by warranty. I put them right on that front
Up to now, I've been extremely happy with MG and the ZS EV - nearly 25,000 miles in 2.5 years, GOM now at 155, and loving electric motoring. Its lease finishes in September and I was looking forward to potentially replacing it with the MG4 (although I've not yet test-driven it) or even another ZS.
It's very commendable that MG has such affordable cars, increasingly good reviews and a very respectable place in the reliability tables. But if this is the reality of fixing MG faults - having to wait nearly a month - then this may mark the point at which I find another EV brand to support.
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