Smart meter (monitor) not working after Ohme Pro installation

[Tommy]

Had Ohme Pro installed yesterday morning and just after the technician left noticed the smart meter monitor (IHD) had stopped working ... "waiting to connect" on screen indefinitely. What could he have done in the meter box to cause this? It's all beyond my understanding.

 

[Alb]

Are you talking about the IHD or the meter itself?

 

[Tommy]

Are you talking about the IHD or the meter itself?

IHD I mean ... tried resetting it multiple times, just says "waiting to connect" ...

 

[Alb]

I don't think this will have anything to do with the Ohme install. What is the HAN LED doing on the meter?

 

[Tommy]

I don't think this will have anything to do with the Ohme install. What is the HAN LED doing on the meter?

SW WAN MESH HAN GAS

These lights flash every 3 or 4 seconds, with the exception of MESH which doesn't flash at all.

 

[Tommy]

I don't think this will have anything to do with the Ohme install. What is the HAN LED doing on the meter?

Hmmmn ... smart meter worked perfectly for 365 days, then, on the day the Ohme Pro is installed it suddenly stops working ... seems an unlikely coincidence, no?