Taking a break

[tsedge]

I wasn't saying you should go mate.

Understood. I need the break though and have lots of holiday coming up.

PS: I've just noticed your new Signature.

Yes, this round of problems put me over the edge. Time may heal the wounds but I feel unable to recommend MGs at the moment, with the 6 significant issues and 10-12 days in the garage I've had over 3 years / 32,000 miles, 3 of the 6 were addressed under warranty eventually but some not easily. Of the other 3, 1 I fixed myself, 1 I paid for and the other (which is a split seat material) I will need to pay for before we hand the car back at the end of the PCP.

It just feels too much, coupled with inconsistent service when things have gone wrong. Yes, it is true that big issues were all covered by MG. But life is short and I don't want to spend so much time worrying about the next problem and how many visits it will take to the garage to get it fixed.

I do see significant signs of MG investing in better customer service.

There is the new MG Assist equivalent hire car with no time restriction. I've also heard that MG are now monitoring the ratings people give for after-sales care and low scores will be investigated and potentially affect a dealer's bonus payments. And, as it happens MG UK have decided to investigate my latest woes, so I am waiting to hear back from them on what they might do to make it up to me.

After a break, some sun and an end to the endless rain of the UK, I might feel differently.

 

[MG Clive]

I understand completely Tom, no new car should have so many problems, and more importantly, be such a struggle and stress trying to get them resolved. Unfortunately I think it will take MG longer to build up a good reputation than it's taken for them to ruin it. The cars are definitely getting better, but time will tell if the service improves over the next few years.

 

[Ian Key]

It's unfortunate that the early adopters of the MG4 appear to be guinea pigs for MG's new EV platform but there is no excuse for the poor customer service. It is not as if MG were new to the market or the MG4 was their first EV.

The one thing that seems apparent is that MG are improving their product. The later MG4s appear to be more mechanically reliable and the MGS5 appears to continue in that vein. (Yes I know there's a small batch of MGS5's in Australia with a motor defect) I just wish they'd get on with OTA updates.

 

[tsedge]

You may have seen elsewhere that I've posted that MG have now put things right for me.

Since I posted the above, I am impressed in the way things have been resolved - the actions of my dealer, the obvious change in how their people deal with customers on my last visit, the proactive nature of their dealer group customer care team (who investigated promptly) and the actions of MG UK (who ran their own separate investigation and gave me a goodwill payment for the various issues we've had over the last three years).

Turns out the customer service improvements are real and not just for me, but I'm hearing from some others who are also noticing positive improvements.

In the updated What Car customer survey from January, MG rose from bottom to mid table.

It isn't "there" yet, too many bad dealers are still in the network, too many are victims of sales success and overloaded trying to support their customers with inadequate premises. But it does seem that this is being slowly and steadily addressed.

I agree the cars seem to be mechanically pretty solid (I've been unlucky as far as I can tell from surveys here). Software is slowly improving, better and easier to get updates will really help, so hopefully OTA will happen this year.

Off on my holidays now, will be back soon...

 

[MG Clive]

That's good to hear Tom, enjoy your hollibobs.

 

[salty]

You may have seen elsewhere that I've posted that MG have now put things right for me.

Since I posted the above, I am impressed in the way things have been resolved - the actions of my dealer, the obvious change in how their people deal with customers on my last visit, the proactive nature of their dealer group customer care team (who investigated promptly) and the actions of MG UK (who ran their own separate investigation and gave me a goodwill payment for the various issues we've had over the last three years).

Turns out the customer service improvements are real and not just for me, but I'm hearing from some others who are also noticing positive improvements.

In the updated What Car customer survey from January, MG rose from bottom to mid table.

It isn't "there" yet, too many bad dealers are still in the network, too many are victims of sales success and overloaded trying to support their customers with inadequate premises. But it does seem that this is being slowly and steadily addressed.

I agree the cars seem to be mechanically pretty solid (I've been unlucky as far as I can tell from surveys here). Software is slowly improving, better and easier to get updates will really help, so hopefully OTA will happen this year.

Off on my holidays now, will be back soon...

Think you're talking yaself back into another MG. Enjoy ya Hols.

 

[LenEV2016]

Think your talking yaself back into another MG. Enjoy ya Hols.

Once bitten

 

[salty]

Once bitten

Quite possibly.