Tomato Energy Experience

[Gadget Geek]

 

[Susanna]

@Gadget Geek
That’s fabulous, and very funny!!!

 

[Gadget Geek]

I remember using a potato in a science class at school, many, many, many year ago.

 

[mystreet]

All you TE users. Have you received a bill yet? Just got an email from them

Send Us Your Meter Reading
It's that time of the month where we are getting ready to prepare your next Tomato Energy bill. If you have a moment, please send us your meter readings* so that we can ensure that your bill is accurate. Send us an email or call us: [email protected], 03301239540

Your Meter Point Administration Number (MPAN) for your meter(s) is as follows:
xxxxxxxxxxxxx

*Please ignore this email if you have already provided us with your meter read(s) within the last 2 weeks, you have changed supplier or moved house.

I provide them with my readings every 1/2 hour.

 

[Susanna]

It’s quite annoying to get these messages - I have only been with TE for 10 days, so not got to that point yet, but I have up to date smart meters (installed on 16.09.24), which are supposed to work with every energy company. If they are offering different rates for all times of the day and night, what would be the point of asking for meter readings? It’s bizarre.

I went with Scottish Power for gas, and they also asked for meter readings. My meters are in my garage, and I need to use a step ladder to see the display. I emailed to say I wasn’t keen to do that, and why couldn’t they read my brand new smart meter, but they insisted via another email. When I recorded a reading of 00006 online, the app told me ‘that doesn’t look right’!

Sometimes I wish I had stayed with Octopus……..

 

[emmrecs]

@mystreet

Yes, I received the same email on Monday.

Dutifully, I followed their instructions (went out in the pouring rain on Tuesday and noted the meter reading) and then tried to send it in via the methods they propose, either phone or email. Phone, after navigating the menu, went dead; email then sent, no acknowledgement received.

Is your online record, via myWatts, working and correct? Mine worked briefly (most data visible between 07/09, when I transferred to them and 17/09) but nothing since! And I'm almost certain that the data that is shown is wrong (I have charged my car at least once in the 00:00 to 06:00 slot and the graph doesn't show it!)

I know my Smart Meter is SMETS1 but TE recognised that when they accepted my application to transfer so, if it isn't suitable to supply the data they need I shall be looking to them to replace it with a SMETS2!

 

[Gadget Geek]

For the last few days, myWatts is showing "Your data will be available soon". Anyone else got this on their account?

 

[mystreet]

For the last few days, myWatts is showing "Your data will be available soon". Anyone else got this on their account?

I can see up to 20:00 on the 8th. Which is not unusual to see it lagging by about 1 1/2 to 2 days behind.

 

[Gadget Geek]

This morning I logged out and back in again as refreshing the page did nothing. When I logged back in, I can see data upto noon yesterday, so it seems to be working again.

 

[mystreet]

This morning I logged out and back in again as refreshing the page did nothing. When I logged back in, I can see data upto noon yesterday, so it seems to be working again.

You have stolen my updates, still fixed on 20:00 on the 8th. ?

 

[emmrecs]

Nothing showing for me since September 30th!

 

[Gadget Geek]

Nothing showing for me since September 30th!

Try logging out and back in. Worked for me.

 

[emmrecs]

Try logging out and back in. Worked for me.

I have to log in every time I open the web page, quite deliberately set like this.

However, I just tried logging in, then out then back in; still no data, but thanks for the suggestion. ?

 

[rpannell]

When the clocks go forwards this Sunday, does anyone know what happens to the timing of the cheap rate? Does it stay as GMT (so 01:00 - 07:00 BST) or does it remain at 00:00 - 06:00 clock / BST time? I'm struggling to find the information anywhere so hoping that someone here will know the answer.

 

[Gadget Geek]

When the clocks went back, they adjusted for it so that the timings remained the same.

 

[johnb80]

When the clocks went back, they adjusted for it so that the timings remained the same.

Easily checked if MyWatts is working for you, the next morning look at what you charged.

 

[Gadget Geek]

Easily checked if MyWatts is working for you, the next morning look at what you charged.

Whoops! Just checked MyWatts and charging started at midnight shows up as starting at 11pm.

Not too big an issue really as the 13p session starts at 10pm, but still, it's not the 5p rate.

 

[Gadget Geek]

Whoops! Just checked MyWatts and charging started at midnight shows up as starting at 11pm. If you're on Tomato, you need to set your charging one hour later.

Not too big an issue really as the 13p session starts at 10pm, but still, it's not the 5p rate.

Interestingly, I've just just done the maths, and the rate between 11pm and midnight is 5p/kWh, so it looks like the graph is still displaying GMT, but the pricing is BST, making the last hour of the graph the cheap 5p rate.

 

[mystreet]

Whoops! Just checked MyWatts and charging started at midnight shows up as starting at 11pm.

Not too big an issue really as the 13p session starts at 10pm, but still, it's not the 5p rate.

Just downloaded the csv file for March.

Only one to really go on is the 31st. Csv file shows the correct usage at the correct time for me. (1-5am).

However, mywatts show the time as 0-4am.