Tomato Energy

[johnb80]

Mine has been blocked too, although it did give me the oppertunity to look at Good Energy which do a really good EV tariff. They are waiting until the objection is lifted.

I can see BG dragging their heels, why wouldnt they with 30.26p kWh and £1.94 standing charge, it's absolute robbery in plain sight.

 

[Everest]

Ouch! But ... "better to have used Tomato and lost than never to have used Tomato at all" though, maybe

 

[Gadget Geek]

I have just sent this reply to the BG email.

"Hello,

Thank you for your email.

From the Ofgem website: What happens if your energy supplier goes bust

When your new supplier contacts you

Ask your new supplier to put you on their cheapest tariff, or shop around and switch if you want to. You won’t be charged exit fees. Your new supplier will explain how they'll manage your account balance, including any credit refunds.

I have shopped around and found the provider I prefer. However, my preferred provider informs me that you have blocked the switch.

I would be grateful if you could remove the block and allow my chosen provider to take over the supply.

Kinds regards,"

Let's see if they follow Ofgem's guidelines.

 

[johnb80]

Ouch! But ... "better to have used Tomato and lost than never to have used Tomato at all" though, maybe

100%

Putting the figures in a spreadsheet for the last year:

Tomato = £6119.09
Smartest = £6362.25
British Gas = £8798.66

So yes, Tomato saved us £2679.57 over British Rip You Off Gas. Smartest Energy comes in at a much more reasonable £243.16 more expensive but that I suppose is a more tolerable 3.97% increase over Tomato.

Did I mention I hate British Gas with a passion? Dreadful company.

 

[johnb80]

I have just sent this reply to the BG email.

"Hello,

Thank you for your email.

From the Ofgem website: What happens if your energy supplier goes bust

When your new supplier contacts you

Ask your new supplier to put you on their cheapest tariff, or shop around and switch if you want to. You won’t be charged exit fees. Your new supplier will explain how they'll manage your account balance, including any credit refunds.

I have shopped around and found the provider I prefer. However, my preferred provider informs me that you have blocked the switch.

I would be grateful if you could remove the block and allow my chosen provider to take over the supply.

Kinds regards,"

Let's see if they follow Ofgem's guidelines.

Please do keep us posted, I will do the same and see if they will release my business account to Smartest.

 

[Gadget Geek]

Please do keep us posted, I will do the same and see if they will release my business account to Smartest.

Will do.

I've also emailed the Ofgem information to Good Energy, explaining that I have asked British Gas to remove the objection so that they can continue.

 

[Anon70]

Regardless of who takes over from a failed suppler they have to wait until they are sent all relevant customer information, this will include things like the last meter reading, last bill and account balance.

Considering some of the posts in this thread it is highly likely that Tomato have left their customer accounts in a pretty poor state as regards the above. So it is quite likely that until British Gas know if your account is in credit or in debit they would block any switch. The company taking over the accounts also has to receive any balance of funds from the failed suppliers accounts and this is probably under the control of whoever is handling the administration for Tomato.

In my experience the energy industry is very poorly and over regulated and this is why you can find complaints about every supplier in the UK

https://www.moneysavingexpert.com/news/2025/11/tomato-energy-bust/

 

[johnb80]

In my experience the energy industry is very poorly and over regulated and this is why you can find complaints about every supplier in the UK

https://www.moneysavingexpert.com/news/2025/11/tomato-energy-bust/

The frustration from a customers point of view is that we've been dumped onto the worlds worst energy company in the UK. They have in the past pulled many stunts to the cost of their customers. My situation is my account is bang up to date, I have provided daily meter readings since Tomato announced they were ceasing trading and we pay our actual bills by direct debit (not a fixed monthly account) so BG have no excuse to block our transfer which they have done. The net result is our electricity cost on their wonderful 'deemed tariff' is almost double what it was with Tomato and what it will be with Smartest. BG of course are in no hurry to let us go, why would they? coining it in on both energy price and standing charge.
I don't really understand what the difficulty is, surely the process is the same if we move to Smartest Energy or British Gas, it makes no difference, why push everyone to BG?