Oh goodness. I was kind of of expecting to be back on a set of wheels this week, even be it a hire car. Following your post (and unsatisfactory engagement with the customer service team at the dealership - to quote them "it doesn't take seconds") it looks like I need to be prepared for a long & bumpy ride. Thanks for your post.
Have they said how long you'll have to wait for parts @Ezza ?So after 3 weeks of diagnostics MG have determined that the drive motor needs replacing. I very much hope this is a reliable fix
Thanks for your interest. It seems to me that every stage of diagnostics had to be referred to "MG" (be that SAIC or MG UK, I'm not sure). Despite sketchy updates I believe the garage have been waiting on feedback/instruction on at least 3 occasions before actually getting to the point of identifying the problem being the drive motor. & Yes each wait is at least 24 hours long, in fact ordinarily 48 hrs. It is a weird system! Certainly I've not experienced this with any of my previous cars (all ICE). It's probably a complete coincidence that the first time I've come across this system is with an electric car. Anyway, I've been lucky to have got a courtesy car (initially they said it would be a 3 to 4 week wait but it was 1 week). & ulimately I just don't want that kind a breakdown againI can't recall anyone needing a new drive motor , so that's rare in itself. A new one , by all accounts should be good and reliable and you are indeed unlucky to have suffered that. But , 3 weeks for diagnosis is absolutely ridiculous , either the MG technicians know their product or don't and have to keep referring the matter " upstairs " or have no say in the financial outcome of their investigations again passing the problem to higher authorities who then can decide on the most suitable ( cheaper ) solution. I bet a majority of that 3 weeks was toing and froing of 24 hr( or more ) delayed responses from MG UK to SAIC and back , whilst yourself the car and the mechanics sat there waiting. Unfortunately not an isolated incident and of course the major reason why many will not choose MG again . Doubly unfortunate that many other manufacturers are following suit in a race to the bottom if other forums are to be believed.
Might also be a cultural thing, perhaps in China it’s frowned upon to make decisions at a certain level without referring everything to the higher ups?
Here's something I came across if you are more deeply interested in this:
