Urgent Help Needed – Sunroof Leak Unresolved Despite 1.5 Years of Follow-Up

[NileshWadekar]

Hi everyone,
I’m facing a persistent water leakage issue from the sunroof in my MG and have been chasing this with my authorized dealer for over 1.5 years without resolution. I’ve also tried contacting MG Motor Europe, but I’m not getting any response.

My car is still under warranty, but it expires next year, so I’m concerned this will remain unresolved.

Has anyone faced a similar issue or can suggest how to escalate this effectively with MG / dealer / consumer channels?

Any advice would be appreciated. Thanks!

 

[Biker67]

If you can see any drain holes when the sunroof is open.
Get yourself one of these to poke down the holes.
Do it gradually though i.e. poke the cleaning rod in a few inches then pull it out. And gradually increase the depth. That way you'll minimise the risk of it getting stuck.

https://ebay.us/m/KsIh3t

Edit.......
Upon reflection, cancel that idea because the cleaning rod won't be long enough.

 

[Speakasyoufind]

See this thread. I had the same myself and cured mine but be careful, unlike me lol....

N

Thread 'MG HS PHEV Panoramic Sunroof Leaking'

Mar 4, 2024

I have a 2022 MG HS PHEV and have had excess water accumulating on the front passenger footwell twice. The first time there was so much there that I noticed a sparkle while I was driving. When I stopped, I checked to see what was shining and the mat was soaked and excess water was in a puddle. I tried using my wet & dry vacuum to suck the water up but after filling the container 3 times, I gave up. The back passenger side footwell was also wet.
I took it back to my local service agent who ripped up the carpet, had to get rid of some rust and then replaced the carpet. They found that one of...

• NikNak
• leaking mg hs mg hs phev phev sunroof
• Replies: 17
• Forum: MG HS / EHS 2020-2024 Plug-in Hybrid Forum

 

[OriginalBigAl]

As Biker 67 says but use some strimmer line which you will need to stretch out to de-coil , and also round/smooth off any sharp ends. An air line or some of that compressed air in a can for blowing out computer fluff could blow or loosen any obstruction.
If the sunroof has two drain points they might join with a T piece and then run down the A pillar as one tube. Maybe a joint has separated or even a tube has split in which case the above won't make any difference.

 

[JohnV6]

I have just filed a case with the Motor Ombudsman against MG UK & EMG Ipswich.

Assuming you are in the UK you have the right to get MG to buy back the car up to 6 years old or replace it with an equivalent under the 2015 sale of goods act.

I informed the dealer involved and MG UK that if they didn't fix my car in 2 weeks I would go the ombudsman. They haven't I did. I only found this email for MG UK
UK Customer service <[email protected]>

The Motor Ombudsman | Motor Industry Codes of Practice

The Motor Ombudsman is the UK’s government-backed, self-regulatory body for the motor industry. Find a reliable garage & resolve motoring disputes.

www.themotorombudsman.org

New and used cars Advice - Which?

Cars bought from a dealer must be of satisfactory quality but the same doesn't apply to private sellers. Our guides can help you if you find you've bought a dud

www.which.co.uk

Good luck.