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Do we know an email address format should someone want to contact someone like Hao Wang? Hypothetically of course

Not as yet, just a "we have your submission"

Not sure my 16 twitter followers will be much use 🤣🤣🤣

That was my first thought but I imagine his behaviour is sanctioned by the higher ups

I'm thinking watchdog....?

This is my main issue. How on earth can he read an email from a customer listing customer service issues and just say "I won't enter into any further conversation" with no acknowledgement to the issues? Where else do I take this?

I have words for that incredibly rude man, none of them good.

After 2 months (of loving the car tbf) and no issues, I suddenly had a flash up of "Motor Fault" and the car stopped. I restarted, all fine, 2 mins later (on a hill) same issue. As I travel the M25, I couldn't risk it. Dealer told me the oil was black, mostly gone and had swarf. Now I'm told...

Possibly setting off a small detonation here BUT has anyone had any success with MG customer service? I've had issues with my 2 month old MG4, which are being put down to the known oil leak issue. I'm not convinced of this. They are doing the rebreather fit. Don't know which version this is. But...

Mine too

Except it's possibly not. My issue had the potential to be incredibly dangerous yet is being lumped in as an oil leak despite the technicians saying otherwise. Also, a warranty is only as good as its customer service. People would be less disgruntled if that was transparent and efficient. You...

DVSA report has gone in. Motor Ombudsman is next. It's only been a week but the customer service levels are lower than subpar. I did 10 years in automotive around training and customer service. It's a literal joke. I will defend the service staff at ground level at the dealer, they seem caught...

No indication at all of a leak. Our drive is part gravel but, even so, part is hard standing Tbh car drove beautifully before, no indication at all. The only thing I can think of was a slight loss of power in acceleration earlier in the day but as the battery was getting low, I attributed it to...

I haven't. I was still hoping mg would actually do something..you know, keep me informed and offer customer service...quite naive of me I was looking at reporting this last night. I think that's the only real option.

It appears that way. Has anyone gone to the CEO for Europe or the PR guy I wonder? Is it worth taking to the ombudsman? His attitude is disgusting. Customer "Service" my arse.

I think that is what he's going to do tbh as I'm not accepting his bland responses. I think I need to go above him. This issue caused my car to stop dead with no warning. I'm on the M25 every day, I'm just grateful I hadn't made it there when it happened. It needs resolving. MG are throwing...

Nope, nothing. All ran smoothly. I was very happy...until now Hah! Oooh, I see what you mean. He's a bit lukewarm/disinterested isn't he? Think it's time to light a fire under him. Spent too many hours this week bouncing between the dealer, mg assist, AA etc. Plus he's now saying the technical...

Interesting. I emailed him last night. He's asked for further details so far....we shall see..... Nope, none. It's hard to tell however because our drive is part gravel!

I'm a little late to "the party" but have recently experienced issues with my 2 month old EV4. I had the motor fault red light and the car stopped. It's been taken in by MG Assistance (whole debacle around courtesy cars etc) and I was told yesterday that my rear diff is leaking, not much oil in...