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Please can someone tell me in detail how to access the charging schedule on my EV5 estate?

I got the car last June, not sure if pre facelift or not, suspect after facelift. Pretty sure the problem is the charging schedule but no idea how to remove this I’ve tried charging at 20 per cent and below. No message, simply doesn’t start, or starts and then stops after 40 secs

I’ve tried it on lots of different ones, just don’t know if there is a charge schedule that needs to be got rid of, I have no idea how to access this

My EV 5 estate is reluctant to accept a rapid charge. Sometimes it will, but mostly it won’t. It’s been suggested that there may be a charging schedule that is stoping this. Can someone tell me in simple detail how I access the charging schedule to clear it?