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The term bonus–malus (Latin for 'good-bad') is used for a number of business arrangements which alternately reward (bonus) or penalize (malus).
It is used, for example, in the call center and insurance industries.

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  1. Severnless

    The great big insurance rip off

    Sorry about not Being on here for a while, but I really need to rant a bit! :oops: Back story My Partner bought her ZS back in 2020 when they were offering some serious discounts that couldn’t be ignored, she purchased using PCP which neither of us have ever done, but thinking long term it...
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