Account not registered

[Jonny Quangfat]

Hi,

New to this forum. My next door neighbour has an MG4 EV (owned around May I think) and has successfully been using the iSmart Android app since then. Lately he cannot login and gets the below message. We've tried everything from attempting to re-register the device to powering off phone etc. Reset passwords to account as well. No joy. Any ideas why this is happening?

Cheers.

 

[Grriff]

Has you checked whether Privacy Notice settings have somehow been changed? It's a long shot but it's worth checking them. Go into the Settings screen and scroll down. Choose Privacy Notice and scroll to the bottom.

 

[MGFour]

Also did he sign up via Mobile number or email?

Didn't work under mobile for me but email set up easily.

 

[siteguru]

That was my problem originally - the SMS confirmation code was never being sent (MG server issue) so I registered using email. Later the mobile system got sorted so I can now sign in using either (with the same password).

 

[AB71]

That was my problem originally - the SMS confirmation code was never being sent (MG server issue) so I registered using email. Later the mobile system got sorted so I can now sign in using either (with the same password).

And mine

 

[Jonny Quangfat]

Has you checked whether Privacy Notice settings have somehow been changed? It's a long shot but it's worth checking them. Go into the Settings screen and scroll down. Choose Privacy Notice and scroll to the bottom.

Thanks i wilI will look into this.

That was my problem originally - the SMS confirmation code was never being sent (MG server issue) so I registered using email. Later the mobile system got sorted so I can now sign in using either (with the same password).

Thanks for the suggestion. Unfortunately we have already tried both with the same issue.

I also wondered if it was the mobile device (which was recently upgraded) and linked to his old Motorola, but my neighbour said it was working on this new handset before the issue occured.
Its going into the Dealers in a few weeks. We'll see what they say.

Appreciate all of your suggestions.

 

[Grriff]

It's another long shot and I expect you have tried it.
On the phone, from the iSmart menu, choose 'My profile' then 'About' and then 'Delete Account'.
I have never tried this and can take no responsibility if the car goes back to the future.
Good luck.

 

[JonnyG]

What does it say in the car under User on the Infotainment screen ?

Is the car still logged in ?