Maybe a lesson for us all, make sure the dealer knows he needs to replicate the conditions at the time of failure when trying to diagnose the fault (as an old school engineer I would always ask about usage at the time of failure).
I agree, but I sometimes wonder if they just don't try hard enough to replicate the problem, believing that most of their customers have no idea of what the hell they are talking about !.
Getting past the service receptionist is 90% of the problem here.
If EV customers where allowed to communicate with the EV Tech - Then I am sure it would save a lot of time and wasted trips to the dealership, long term.
The EV Tech is only reading what is printed on the job sheet, if the info is sketchy at best, then he / she is up against it !.
With my previous PHEV - I was in direct contact with the Senior EV Tech at the dealership, via his works e.mail address
I was able to communicate any issues I had with the car, prior to booking the car for work to be carried out.
This was a fantastic arrangement !.
When my ZS EV went in for it's first service, I asked to meet the service and explained the facility / understanding I had with my previous car.
He said he was willing to participate in the same manner of communication, and agreed to give me his e.mail address.
Don't ask, don't get !.
