Anyone had problems with MG tech support?

[Crispness]

Hi
Recently received my MGS5LR on a company lease from OctopusEVs.
The delivery guy was very helpful but I let him go before I tried to use the app.
Then when I went to bind the app, it said “Scan the QR code” and of course I couldnt find a QR Code.
Octopus were useless and suggested contacting MG.
Tech Support @ MG emailed me some binding instructions, but the screens in them, didnt match the screen I had.

When I questionned them more deeply, it seems like they dont have access to a real car.
Does anyone know what those screenshots are from?
Have to say that I am deeply disappointed in the software and the app.
The car is a great drive, but the stuff around the edges is a drag.

 

[5teep]

You can download the full manual from the UK MG site and it gives instructions for finding the code and binding. If I was in my car just now I could find it but not from memory sorry (

That said, I seem to remember swipe the main screen left is the first thing to do to find it.

 

[Crispness]

You can download the full manual from the UK MG site and it gives instructions for finding the code and binding. If I was in my car just now I could find it but not from memory sorry (

That said, I seem to remember swipe the main screen left is the first thing to do to find it.

Ive done it, thats not the point.
The point is MG Tech Support are supplying dud info

 

[Delascas]

@Crispness I think you're asking the wrong question. I've yet to read anyone on here who's not had problems with MG's support. Both times I've reached out to them it was a waste of an email. Personally I'm surprised you received a reply at all.

Has anyone on here had success with MG support???

 

[Ian Key]

Has anyone on here had success with MG support???

I did with my MG4 when after multiple visits to the dealer to sort out a charging problem. MG insisted the dealer report every stage of the diagnostic process before they approved the next step and I emailed customer MG service accusing them of micro-managing the dealer.

Two hours later I got a snotty reply saying they don't micro-manage. Then a phone call from the dealer saying a new charging unit had been approved.