App Binding

[TrickyPowell]

I cannot bind the app to my car. I know they are both on the same account as the car has picked up the picture I used on the app, but the app will not display any car data. I picked up the car today, an ex-dem model from my local dealer. Any ideas greatly appreciated. Thank you in advance.

TD

 

[Nutnut]

If you know the dealer definitely isn't bound to the car, maybe try this post:

Binding Trophy Connect to iSMART app

Hello everybody! I'm a bit desperate.. a function that I wanted to have like this application, and it turns out that it doesn't work for me.. the account is created without problems, the qr in the car appears without problems, the account in the car is activated without problems …but the phone...

www.mgevs.com

It's in an existing thread that's worth a read.

 

[N2STY]

The biggest problem with ex-demo cars is there bound to someone elses phone and don't work till that account is un/de bound from the car?

 

[TrickyPowell]

The biggest problem with ex-demo cars is there bound to someone elses phone and don't work till that account is un/de bound from the car?

Thank you, I did wonder if this was the case.

 

[TrickyPowell]

If you know the dealer definitely isn't bound to the car, maybe try this post:

Binding Trophy Connect to iSMART app

Hello everybody! I'm a bit desperate.. a function that I wanted to have like this application, and it turns out that it doesn't work for me.. the account is created without problems, the qr in the car appears without problems, the account in the car is activated without problems …but the phone...

www.mgevs.com

It's in an existing thread that's worth a read.

Thank you for taking the time to reply. I will give this a go when I get home this evening.

 

[Nutnut]

Thank you for taking the time to reply. I will give this a go when I get home this evening.

It might be a bit painful working through the possible solutions, but hopefully one of these solves your issue. Just going to add one post where the vehicle had to be activated first:

Having trouble pairing MG zs ev trophy connect with the iSmart app!

Having trouble pairing MG zs ev trophy connect with the iSmart app! The car doesn't even display a qr code to scan and the when trying to login manually I get a message saying the vehicle is not activated. Anyone having the same problem and know how to fix it?

www.mgevs.com

And another post about unbinding from within the app:

Binding Trophy Connect to iSMART app

Try telling your insurance company you need a new car cos you lost your phone ?

www.mgevs.com

Good luck - let us know how you get on

 

[TrickyPowell]

OK, here is an update. I have not had time to try to bind the car to the app again, but I did have to go to the dealership for another issue tonight. When I rang them on Tuesday morning they were going to go on the MG service site to try to debind any device currently bound to the car. I asked them about this tonight and this was the reply, "I asked my boss about this and the app is not available in the UK yet". I showed him on www.mg.co.uk the links the detail of the app and the links to the Play and App Stores.

He is phoning MG in the morning. Read my second thread too, this car has been an absolute disaster so far. Only got it on Monday and it has taken over my life.

 

[N2STY]

Wow you can't make it up

 

[Nutnut]

OK, here is an update. I have not had time to try to bind the car to the app again, but I did have to go to the dealership for another issue tonight. When I rang them on Tuesday morning they were going to go on the MG service site to try to debind any device currently bound to the car. I asked them about this tonight and this was the reply, "I asked my boss about this and the app is not available in the UK yet". I showed him on www.mg.co.uk the links the detail of the app and the links to the Play and App Stores.

He is phoning MG in the morning. Read my second thread too, this car has been an absolute disaster so far. Only got it on Monday and it has taken over my life.

This completely cracked me up, because it's so absurd that they don't know iSmart app is available. It's actually listed as a feature in the 'In-Car Entertainment' section of the spec sheet?‍

I can only presume that either the dealer is new to MG, or the salesperson is, or they're not new but just can't be bothered. They're likely giving out all kinds of misinformation. If you need the sheet to view yourself, it's attached on the following post as a PDF. SR/LR should be the same (ignore the pricing...it's increased since then)

Archived - Facelift MG ZS EV Long Range - Exclusive Forum Offer!

I think at the moment the used market price helps to lower ownership cost. I’ve had my ZS EV for nearly 6 months and it looks as if depreciation is £200! Tempted to trade up to the facelift model. It looks like the high residuals are likely to stick around for a little while longer yet !. I...

www.mgevs.com

 

[Alb]

I came to the conclusion a long time ago that product knowledge is poor in the EV dealership world, and that statement isn't restricted to MG.

 

[Mick G]

OK, here is an update. I have not had time to try to bind the car to the app again, but I did have to go to the dealership for another issue tonight. When I rang them on Tuesday morning they were going to go on the MG service site to try to debind any device currently bound to the car. I asked them about this tonight and this was the reply, "I asked my boss about this and the app is not available in the UK yet". I showed him on www.mg.co.uk the links the detail of the app and the links to the Play and App Stores.

He is phoning MG in the morning. Read my second thread too, this car has been an absolute disaster so far. Only got it on Monday and it has taken over my life.

Totally down to dealer being incompetent, I'm due to collect my car any day as the dealer has it now doing PDI etc. The salesman dealing with it told me he would set up the app for the car on my mobile when collecting car.

 

[TrickyPowell]

Totally down to dealer being incompetent, I'm due to collect my car any day as the dealer has it now doing PDI etc. The salesman dealing with it told me he would set up the app for the car on my mobile when collecting car.

I have only had the car since Monday, and love the car, but I do need to be able to drive it. My issues are totally related to the dealership and not the car. I have worse issues than the app not working with them, but that is another thread.

 

[hmadsen]

Totally down to dealer being incompetent, I'm due to collect my car any day as the dealer has it now doing PDI etc. The salesman dealing with it told me he would set up the app for the car on my mobile when collecting car.

Yeah when i picked up my car, this was also the first thing, the salesperson said to me "Lets set up the app to be sure it works before you leave"

Right now the app is not updating though...Still says it is 6:30 PM and i am, 350 km away from where i am (I was at that place yesterday, but i came home later and right now the car is parked in the driveway)