Surely they should be contacting us about regular updates not the other way round. I love the MG ZS EV but the aftercare from MG is very sadly lacking and at best very poor.
The dealers appear to be operating a “If they don’t request an update, then don’t offer it” type approach.
At the majority of dealerships, this is their first introduction EVER into the large world of EV’s.
That is why, in a lot of cases the owners are more knowledgeable than the people who are selling or working on our cars !.
Plain and simple, when it comes to EV dedicated problems, they are seen running for the hills !.
I have had a first hand experience of this when my car entered the workshop for its first service and the drivers door harness to be replaced ( service recall ) and the car refused to boot up after the work.
It was taking up space on a ramp for a couple of days until MG Tech came up with a fix.
I get a cold shiver down my back at the thought of having any work done, unless it is absolutely necessary !.
For many EV Tech’s that have no experience on EV’s before, the learning curve is massive !.
Remember, they are using our cars to learn their trade.
Dealerships that have experience on previous EV’s like Nissan Leak etc have to be a better option.
The Chorley group are the first people that spring to mind here.
My car will be going there for its next service THAT’S for sure.
Covid restriction prevented this from happening for its first service.
Applying software updates have to be done 100% correctly, otherwise you are entering a whole different world of pain with your car.
I can understand why people are reluctant to risk having them done.
It should NOT be that way, but we all know the risk of what happens when it all goes wrong.
If the update goes wrong, then the dealer is given a massive headache trying to sort out the problem remotely.
This causes all sorts of problems when it comes to workshop work load when you are working around a dead car.
If they don’t ask - don’t offer !.