Centre display screen decided to have a day off!

[ross]

We have had our car for over a month now and it has been faultless until today. Went about a mile , realised I was in blissful silence , went to turn on radio and realised centre screen was blank ! ( top marks for observation ...)This was accompanied by a few messages relating to speed detect camera, brake assist blah blah . Tried the power off close and lock doors a couple of times but still nothing. On arriving home I disconnected the 12v battery, reconnected and everything back up and working OK.Hopefully just a glitch but not overly confidence inspiring ! Has anyone experienced this issue with their car ?

 

[salty]

Agree, it's annoying and slightly worrying.
But chances are it will never happen again. Wouldn't worry to much.

 

[Martinonline]

If I understand you correctly you started to drive before the infotainment screen had booted and thus was blank. Usually if this happens you can press and hold the home button for > 10 seconds (I think) to reboot it.

It has happened to me more than a few times but the home button long press has always worked.

 

[ross]

If I understand you correctly you started to drive before the infotainment screen had booted and thus was blank. Usually if this happens you can press and hold the home button for > 10 seconds (I think) to reboot it.

It has happened to me more than a few times but the home button long press has always worked.

No, screen was completely dead on start up and on several subsequent start ups during the day . Only button below the screen working was the heater but even this did not light up as usual when pressed. Hopefully won't happen again but if it does I will try the home button 10 second press thanks.

 

[Anon70]

You can also try the holding down the home button reboot before the battery disconnect as that sometimes wakes things up

 

[GregorH]

Hello, i have the same problem. the home button 10s did not help. just rebuts and frezes in homepage. Tried disconecting the battery, also did not help, in addition i got all possible faults, and now all of the assistant features dont work. Any idea, what next? Yes i will go to the service, but with all holidays now it could take a lot time...

 

[ReintjeWA]

Hello, i have the same problem. the home button 10s did not help. just rebuts and frezes in homepage. Tried disconecting the battery, also did not help, in addition i got all possible faults, and now all of the assistant features dont work. Any idea, what next? Yes i will go to the service, but with all holidays now it could take a lot time...

The first thing to check would be the connections to the 12v battery. A lot of cars come from the factory with those not sufficiently tightened. If possible perhaps checking the health of the 12v battery might be worth it too, a degraded 12v can cause all kinds of gremlins.

 

[Martinonline]

@GregorH, did you follow the instructions to reset the steering and windows that are in the wiki? Posters report other warnings appearing but disappear after engaging drive and, for some, after driving a little way.

 

[GregorH]

@GregorH, did you follow the instructions to reset the steering and windows that are in the wiki? Posters report other warnings appearing but disappear after engaging drive and, for some, after driving a little way.

Thank you for message. I have done that, like you wrote, after a couple of kms the alarms corrected and I also set up the wheels and windows. But the problem with the screen stays, sometimes it is black sometimes comes on and freezes. Went to the dealership, nothing possible till the end of the holidays.. :\