Charging session dropping out?

[EVLover]

I have an MG5 EV LR Luxury which I bought in January 2024 to replace my 1st generation Exclusive bought in 2021. I use a Rolec Wallpod, which I had fitted in 2021, to charge on the "smartcharge" setting generally. Within the last couple of weeks, when I have attempted to use smartcharging, the session drops out after a couple of minutes and I have to take smart charge off in order to get the car charging. Has anyone else experienced this and is there a "fix"?
I've spoken to Rolec and they wanted to charge me £150, plus an electrician's costs to fit and connect , to add an extra piece of hardware which .....might.... solve the problem.
I'd appreciate any help on this.
Many thanks,
Alex Pratt

 

[Everest]

One cause could be an under-voltage issue (as discussed in the thread below) - are Rolec able to see any log files as to the reason for it dropping out? Though that, of course, would not explain the difference between it working normally vs. not when use in smart mode (whatever that means).

Lowest Declared Voltage Tolerance and Charging