Dangerous Adaptive cruise control

[LenEV2016]

That has happened to me several times and very likely lots of others, not on a motorway, on ordinary A & B roads, it obviously sees something which appears dangerous, but its a false alarm.
I'm becoming rather scathing about MG, My S5 is lovely to drive, excellent value so long as you don't pay full retail cost, but it has a few glitches which MG doesn't seem to want to know about and certainly their customer service is diabolical.

Welcome to the wonderful world of MG ownership, they make good value great driving cars but the safety systems can be anything but (on certain cars) and as you say their customer service can leave a lot to be desired

 

[Joningy]

Umpteenth update on my adaptive Cruise Control not always switching off using the appropriate steering wheel button.
Today at last and after threatening to bounce it back as not "fit for purpose" I had a reply as below.
The problem is no longer dangerous or a surprise to me as I'm fully aware, but potentially a nervous person could panic.
I probably use ACC more than lots seem to, it's useful in lower speed controlled areas.

Thank you MG! But swifter responses may get you higher customer relations scores.

The MG reply:-
Good afternoon Sir,

I have contacted the dealership regarding how we proceed with the repair and what was performed the last time the vehicle was in at the dealership.

Currently i am waiting for there response to be able to advise you further, i have requested contact both via email and phone call.

Once I have herd back from them I shall contact you further.

Thank you.

Kind regards,
Zaylann

 

[Caramaddy]

Keep us informed. Agree with many of the comments. If you get a good MG they are brilliant for the cost. Get a bad one and you can find the customer service extremely poor.

 

[Ian Key]

Keep us informed. Agree with many of the comments. If you get a good MG they are brilliant for the cost. Get a bad one and you can find the customer service extremely poor.

I agree. Sometimes you have to poke them with a big stick.

When I had the charging problem with my MG4 it took several weeks/months of taking the car to the dealers for a few days and having it back while waiting for the next stage of the investigation to be approved.

It wasn't until I emailed MG customer services accusing them of micro-managing the dealers and taking over two days to reply to their investigations that they approved the replacement of the charging unit within two hours.

 

[LenEV2016]

I agree. Sometimes you have to poke them with a big stick.

When I had the charging problem with my MG4 it took several weeks/months of taking the car to the dealers for a few days and having it back while waiting for the next stage of the investigation to be approved.

It wasn't until I emailed MG customer services accusing them of micro-managing the dealers and taking over two days to reply to their investigations that they approved the replacement of the charging unit within two hours.

That is atrocious aftersales, a known fault that could have and should have been rectified far sooner.
I wonder how much extra owners with the AC charging fault paid for DC charging in the periods MG were dragging their heels.

 

[Joningy]

Latest news, still no improvement!
I picked up the car yesterday (Friday) lunchtime, was told awaiting a response from MG, but a s II got to Penton MG Salisbury, the reply was miraculously there, record time even to my surprise, I like Penton MG, they have given me great support in sales and service, the problem lies with MG themselves, I think the reply received from MG (head office) yesterday was rather weak, I cant remember the exact wording, but I think the delay in the reply was due to MG head office chief bullshitter was at lunch and a second ranking bullshitter answered the query.
something about being an aid to the driver and not essential to it's correct operation, a crap reply about taking time to resume ACC, I think they implied being normal.
Utter crap and total bullshit, in my mind if a switch is there and it only sometimes works, that's wrong, but the problem being on MG if somebody has aa accident

 

[LenEV2016]

Latest news, still no improvement!
I picked up the car yesterday (Friday) lunchtime, was told awaiting a response from MG, but a s II got to Penton MG Salisbury, the reply was miraculously there, record time even to my surprise, I like Penton MG, they have given me great support in sales and service, the problem lies with MG themselves, I think the reply received from MG (head office) yesterday was rather weak, I cant remember the exact wording, but I think the delay in the reply was due to MG head office chief bullshitter was at lunch and a second ranking bullshitter answered the query.
something about being an aid to the driver and not essential to it's correct operation, a crap reply about taking time to resume ACC, I think they implied being normal.
Utter crap and total bullshit, in my mind if a switch is there and it only sometimes works, that's wrong, but the problem being on MG if somebody has aa accident

In my experience MG care far more about sales than aftersales

 

[Weeble]

something about being an aid to the driver and not essential to it's correct operation, a crap reply about taking time to resume ACC, I think they implied being normal.
Utter crap and total bullshit, in my mind if a switch is there and it only sometimes works, that's wrong, but the problem being on MG if somebody has aa accident

In the Merry Xmas thread I said that the S5 is a lovely car to drive, but the software is often flaky.
"Flaky," is where the radio turns on automatically some times, but not others; where the info screen turns on instantly some times, but takes a minute to boot up at others; where you get a repeating message that the usb has lost connection, but the usb music stick is still playing. This type of "flaky" can be lived with, but your ACC problem, and the front collision detection problems mentioned elsewhere, are potentionally lethal and should be a priority concern to MG.
I personally don't use either of these systems purely on the grounds of their reliability, but it doesn't detract from my enjoyment of the car.
However, what is really starting to concern me is the number of after-sales problems reported on here regarding getting rectification in an acceptable time frame.

The S5 is an enjoyable car, but it MG made aircraft you would need a very big stick to get me on board.

 

[LenEV2016]

In the Merry Xmas thread I said that the S5 is a lovely car to drive, but the software is often flaky.
"Flaky," is where the radio turns on automatically some times, but not others; where the info screen turns on instantly some times, but takes a minute to boot up at others; where you get a repeating message that the usb has lost connection, but the usb music stick is still playing. This type of "flaky" can be lived with, but your ACC problem, and the front collision detection problems mentioned elsewhere, are potentionally lethal and should be a priority concern to MG.
I personally don't use either of these systems purely on the grounds of their reliability, but it doesn't detract from my enjoyment of the car.
However, what is really starting to concern me is the number of after-sales problems reported on here regarding getting rectification in an acceptable time frame.

The S5 is an enjoyable car, but it MG made aircraft you would need a very big stick to get me on board.

You should try going back in the MG 4 threads if you want a flavour of how MG UK deal with faults and how long it takes them to rectify stuff.

There is a reason MG came bottom of the what car reliability and aftersales survey, it sometimes seems they want to do their best to ruin a decent product

 

[Ian Key]

You should try going back in the MG 4 threads if you want a flavour of how MG UK deal with faults and how long it takes them to rectify stuff.

There is a reason MG came bottom of the what car reliability and aftersales survey, it sometimes seems they want to do their best to ruin a decent product

I agree and I say this as someone who has experienced their appalling customer service yet has gone and bought another MG mainly because of my dealer.

MG's cars aren't particularly worse than anyone else's and they do seem to take note of what owners complain about and either update the software or implement changes in the next model.

BUT if you have a defect out of their scheduled roll out of improvements they seem incapable of dealing with it. Our only consolation is the 7 year warranty, yes I know it's not exactly comprehensive, but it's a lot better than the legacy manufacturers and with most of the defects the car can still be used.