Dealer charging £140 to diagnose a problem

[Gadget Geek]

I thought the idea of a warranty was that the dealership claimed any out of pocket expenses from the manufacturer.

 

[Data]

Yes that's correct Gadget but the same rules concerning consumer law are followed in cases like this. But without quite the same wide ranging powers as a magistrates court.

 

[Data]

I thought the idea of a warranty was that the dealership claimed any out of pocket expenses from the manufacturer.

Yes that's correct. But the manufacturer won't often pay for grossly wrong diagnostic work carried out by the dealer. Therefore details in my long...ish post above kick in. And bearing in mind the contract that is formed between garage & customer before diagnostics begin.

 

[salty]

I thought the idea of a warranty was that the dealership claimed any out of pocket expenses from the manufacturer.

Agree, so why would they mess you about. No skin of their nose.
Unless the manufacturer, was a Tosser.
Oh, hang on a minute......

 

[Data]

Most dealers are not Tossers or Stealers. I've worked in several really good ones.

 

[salty]

Most dealers are not Tossers or Stealers. I've worked in several really good ones.

Didn't say Dealers, I agree most are very good. I know mine is. I said manufacturer, who going off posts on here, are not very good at all.

 

[5teep]

I got ripped off by Dicksons of Inverness, they charged me a diagnostic fee of £312, I had to pay this before they would look at the problem with the front passenger electric window not working, they said it would be returned if the fault was covered by the warranty, as my ZS LR Trophy was only 11 mths old I was confident that it was covered, they diagnosed a motor failure and confirmed that it was a warranty item, I asked about the return of the diagnostic fee and they made some excuse of needing MG’s approval of the repair, the motor arrived and the car was booked in to have it fitted, but then they discovered it wasn’t the motor it was a fault with the wiring loom. They got and fitted a new wiring loom and I went in to collect the repaired car, I again asked about the return of the diagnostic fee and again they said MG needed to approve the repair, I wasn’t very happy and told them so but it was only the girl on the desk so I said I expected a refund asap and left, three days later I got a call from the service manager to say that as they had spent several hours on my car that MG would not pay for they were keeping the diagnostic fee to pay towards this, I argued that it was their mistake making the wrong diagnosis in the first place and I shouldn’t be penalised for this, they were adamant that they were keeping my money and that’s it, I tried to get it back from the credit card company but my claim was rejected as I didn’t have anything in writing to say the fee would be returned if the car was repaired under warranty

Citizens advice? you might be able to force Dicksons to refund.