Dickson's of Inverness - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Dickson's of Inverness. Please ask questions here and share only your genuine opinions & experiences.

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[Shrink Proof]

Dicksons have only just become an MG dealer but the firm has been in the Inverness area for years. They do other marques - Kia, Suzuki, etc.

Went for a test drive last month. They were obviously new to the MG game - it was a weekend and there were piles of brochures and posters waiting to be put up and half-completed display stands that the shop fitters had been assembling. But it was all very laid back and low-key, the approach seemingly being "here's all the information about everything, it's entirely your choice." Same with the test drive - "here are the keys, it's fully charged, please return it before we close at 5:30."

Picked up the car yesterday. The brochure stands are now assembled. The car was all in order and they gave me a good deal on the Skoda Yeti I traded in. To be honest, just taking the wretched Yeti off my hands would've been OK, but paying me some money as well was excellent. Overall, friendly and helpful and unpressured. So far so good.

 

[Iain]

Dicksons have only just become an MG dealer but the firm has been in the Inverness area for years. They do other marques - Kia, Suzuki, etc.

Went for a test drive last month. They were obviously new to the MG game - it was a weekend and there were piles of brochures and posters waiting to be put up and half-completed display stands that the shop fitters had been assembling. But it was all very laid back and low-key, the approach seemingly being "here's all the information about everything, it's entirely your choice." Same with the test drive - "here are the keys, it's fully charged, please return it before we close at 5:30."

Picked up the car yesterday. The brochure stands are now assembled. The car was all in order and they gave me a good deal on the Skoda Yeti I traded in. To be honest, just taking the wretched Yeti off my hands would've been OK, but paying me some money as well was excellent. Overall, friendly and helpful and unpressured. So far so good.

Hi and glad you had a positive experience with our new local dealer.
There are quite a few MGs in Inverness now and having a local dealership should increase sales.
Did you take out a service plan?
I prefer to judge a dealer on their after sales performance and will be interested to hear how Dickson compare.
Hopefully see you around the area. Regards, Iain

 

[Shrink Proof]

Hello to you too...

No, I didn't take out a service plan, but will most likely use Dicksons for servicing, at least initially (and beyond if it works out OK). Will report back how it goes, but I'm hoping I won't have to post anything about it until the 12 months is up - so far the car's been faultless and long may it continue.

Further to my original post, I suspect the reason that Dicksons gave me a good trade-in price for the Skoda Yeti was that it was in very good condition. But it should've been - it had had so many faults that pretty much every one of the original components had been replaced and I was effectively trading in a brand new car...

 

[Shrink Proof]

Update, as promised. Just had the 1-year service. Well, a little less than 1 year as I'm due to take the car to the Netherlands soon and I thought better before than after. Anyway...

The service was much like the sales - low key, friendly, hassle-free. Pleasantly surprised that it cost £132, I haven't paid as little as that for many ICE years. All very efficient.

Afterwards they showed me the PodPoint charger in the customer parking area - only a 7kW machine but free for Dicksons customers - "help yourself". Didn't even have to OK it on the app, it was just plug and play. Like the one at home but gratis.

So far the easiest experience I've had with a car dealer anywhere.

 

[Iain]

Update, as promised. Just had the 1-year service. Well, a little less than 1 year as I'm due to take the car to the Netherlands soon and I thought better before than after. Anyway...

The service was much like the sales - low key, friendly, hassle-free. Pleasantly surprised that it cost £132, I haven't paid as little as that for many ICE years. All very efficient.

Afterwards they showed me the PodPoint charger in the customer parking area - only a 7kW machine but free for Dicksons customers - "help yourself". Didn't even have to OK it on the app, it was just plug and play. Like the one at home but gratis.

So far the easiest experience I've had with a car dealer anywhere.

Many thanks for update and glad to hear it went well. Cheers Iain

 

[Rip Van]

Does anybody know if Dickson's have had any MG4 oil leaks and/or undertray bulges?

 

[Shrink Proof]

Third annual service and first MOT the other week. As before, friendly, hassle free and everything they said they'd do, they did. All very easy and straightforward. Just as it should be.

 

[Robf]

Going way back I bought a new MG Maestro from them....Waaaaaay back when I lived in Conon Bridge (back then best to avoid the Dingwall branch). Oh how time flies

 

[Rip Van]

Going way back I bought a new MG Maestro from them....Waaaaaay back when I lived in Conon Bridge (back then best to avoid the Dingwall branch). Oh how time flies

They were much better way back. I started dealing with them when they were "Dickson's of Forres". Maybe better back then because I never had any issues. I've kinda, cringed and swooned, at some of the nonsense I've heard from the service department and the broken promises, since I got my MG4 . Not so much the desk staff, after all, they're only regurgitating the BS they're given from the workshop. That said people on here have had apparently worse experiences elsewhere.
Time for me to get off my butt and ask for the undertray fix that I showed them, back end of last year I think, that they denied was a "thing".

 

[tarbat]

Had my Cyberster Trophy serviced today at Dickson's Inverness. £190 for a first service, with the car having only done 1,030 miles, which seemed expensive to me.

That has to be the worst service experience I've ever had. MG really need to sort out their UK dealers. Quite why the MG dealer doesn't have it's own service centre and has to use the Nissan Garage next door is a mystery to me. Although looking at the tiny MG showroom it's no surprise. They still don't have they're special Cyberster marketing in place.

1. Anyway, we'd phoned and booked the car in for 8am this morning, and were told it would take about two hours.
   
   
2. Arrived just before 8am , booked the car in at the Nissan Garage, we were second in the queue. They assured me that the Nissan Service Centre does use fully approved MG mechanics.
   
   
3. Came back to the Nissan garage at around 11am, only to be told they couldn't start work on the car because they needed to use a special lift because of the Cyberster's doors. Really?
   
   
4. Finally started servicing it at around 11:30, and the actual work took about 60 minutes.
   
   
5. The next hour and a half was spent with the mechanics trying to work out how to reset the service indicator. Apparently the Cyberster is unique in needing a special secret password which they didn't know. And then they blamed their laptop not working.
   
   
6. Finally got the car back at 2pm, 6 hours in total. Checked the Maintenance Checksheet and they hadn't filled out the battery state of health. They went away and returned with it magically entered as 100%.

 

[Rip Van]

Had my Cyberster Trophy serviced today at Dickson's Inverness. £190 for a first service, with the car having only done 1,030 miles, which seemed expensive to me.

That has to be the worst service experience I've ever had. MG really need to sort out their UK dealers. Quite why the MG dealer doesn't have it's own service centre and has to use the Nissan Garage next door is a mystery to me. Although looking at the tiny MG showroom it's no surprise. They still don't have they're special Cyberster marketing in place.

1. Anyway, we'd phoned and booked the car in for 8am this morning, and were told it would take about two hours.
   
   
2. Arrived just before 8am , booked the car in at the Nissan Garage, we were second in the queue. They assured me that the Nissan Service Centre does use fully approved MG mechanics.
   
   
3. Came back to the Nissan garage at around 11am, only to be told they couldn't start work on the car because they needed to use a special lift because of the Cyberster's doors. Really?
   
   
4. Finally started servicing it at around 11:30, and the actual work took about 60 minutes.
   
   
5. The next hour and a half was spent with the mechanics trying to work out how to reset the service indicator. Apparently the Cyberster is unique in needing a special secret password which they didn't know. And then they blamed their laptop not working.
   
   
6. Finally got the car back at 2pm, 6 hours in total. Checked the Maintenance Checksheet and they hadn't filled out the battery state of health. They went away and returned with it magically entered as 100%.

Fits with my expectations of them. Wish I'd made a video of the theatrics the "technician" went through explaining why they couldn't improve the fit of the undertray as there wasn't a fix(it was in Aus at the time). When I got the keys back the first thing I did was look underneath. He'd obviously had second thoughts, as he'd, unbelievably, managed to improve it.
Got the undertray fix proper a few months later.