That has to be the worst service experience I've ever had. MG really need to sort out their UK dealers. Quite why the MG dealer doesn't have it's own service centre and has to use the Nissan Garage next door is a mystery to me. Although looking at the tiny MG showroom it's no surprise. They still don't have they're special Cyberster marketing in place.
This - along with software updates - is MGs weakest point.
Their recent history of dealers was dominated by small multi-brand sites at the low-cost "value" end of the market, churning out cheap ICE vehicles.
Gradually they are closing smaller sites and encouraging larger dedicated sites, often through bigger dealer chains.
But the transition is slow, so there are still a fair few sites that are set up the old way.
When premium buyers - who are used to a different level of service - experience it, they are often disappointed.
The other factor that causes problems is MG's approach to warranty claims and refusal to pay for updates and other minor work that would keep customers happy in the long run.
It tends to fall to dealers to swallow these costs and go the extra mile and many struggle to do so because they have a massively expanded service load - stemming from the vast increase in MG sales over the last few years - combined with a reduction in the overall number of MG dealers.
The traditional low-cost model also means hiring and retaining technicians is difficult as they can earn more at other marques.
I've been told MG are well aware of this and are actively working to improve the aftermarket experience; but I have been unable to find out any specifics or examples to show this.
Anecdotally, on the ball dealers have got better now they are well experienced with the MG4-platform cars (including Cyberster). But many seem not to be on the ball.
