EV scheduled charge issue

[CatLondon]

We have an MG4 Trophy and a GivEnergy charger. For a year we have successfully set up a nightly scheduled charge on the cheap electricity rate via the charger app. This has suddenly stopped working. We can still plug and charge and charge at public chargers. Can anyone help? Thanks.

 

[Tuareg]

Have you contacted the manufacturer of the external charger?

 

[Anon70]

You have to work out if it is the car or the charger with the issue. You could contact GivEnergy and see if the charger is logging any faults and if you know anyone else with an EV see if that will charge on your charger.

Can you do a non scheduled charge with your car?

 

[Bam Bam]

We have an MG4 Trophy and a GivEnergy charger. For a year we have successfully set up a nightly scheduled charge on the cheap electricity rate via the charger app. This has suddenly stopped working. We can still plug and charge and charge at public chargers. Can anyone help? Thanks.

The Givenergy app still works for me.

Can you get on the Givenergy online portal and view the charger information on there?

They updated their login method recently to create an SSO which was a bit of a faff to set up, but I don't think customers are forced to use it yet.

Troubleshooting Givenergy device
Is the light still showing on the unit itself?

Perhaps try turning it off for a while at the consumer unit and try turning it on again.

I had a problem with ours once (can't remember exactly what it was) and did a factory reset which cleared the issue. Though it did mean I had to re-connect to the Wifi which was an extra process to go through (slightly inconvenient).

There is a Givenergy forum similar to this one, though I hang out here much more because this place is full of characters.

Let us know how you get on!

Troubleshooting car
Your AC unit might have failed. Have you tried AC charging somewhere else?

 

[OriginalBigAl]

As an alternative do you ( or neighbour/ friend ) have a granny charger you can try to try to eliminate one of the possibilities of either the car or GE charger being at fault.

 

[CatLondon]

You have to work out if it is the car or the charger with the issue. You could contact GivEnergy and see if the charger is logging any faults and if you know anyone else with an EV see if that will charge on your charger.

Can you do a non scheduled charge with your car?

Yes we can do a non scheduled charge and can also charge with public chargers. I have had trouble getting help from the home charger manufacturer but will keep trying to get through to them.

 

[CatLondon]

As an alternative do you ( or neighbour/ friend ) have a granny charger you can try to try to eliminate one of the possibilities of either the car or GE charger being at fault.

Yes we can try that. Thanks.

 

[CatLondon]

The Givenergy app still works for me.

Can you get on the Givenergy online portal and view the charger information on there?

They updated their login method recently to create an SSO which was a bit of a faff to set up, but I don't think customers are forced to use it yet.

Troubleshooting Givenergy device
Is the light still showing on the unit itself?

Perhaps try turning it off for a while at the consumer unit and try turning it on again.

I had a problem with ours once (can't remember exactly what it was) and did a factory reset which cleared the issue. Though it did mean I had to re-connect to the Wifi which was an extra process to go through (slightly inconvenient).

There is a Givenergy forum similar to this one, though I hang out here much more because this place is full of characters.

Let us know how you get on!

Troubleshooting car
Your AC unit might have failed. Have you tried AC charging somewhere else?

I haven’t

The Givenergy app still works for me.

Can you get on the Givenergy online portal and view the charger information on there?

They updated their login method recently to create an SSO which was a bit of a faff to set up, but I don't think customers are forced to use it yet.

Troubleshooting Givenergy device
Is the light still showing on the unit itself?

Perhaps try turning it off for a while at the consumer unit and try turning it on again.

I had a problem with ours once (can't remember exactly what it was) and did a factory reset which cleared the issue. Though it did mean I had to re-connect to the Wifi which was an extra process to go through (slightly inconvenient).

There is a Givenergy forum similar to this one, though I hang out here much more because this place is full of characters.

Let us know how you get on!

Troubleshooting car
Your AC unit might have failed. Have you tried AC charging somewhere else?

I haven’t found the GivEnergy online portal to view the charger there. Is that via their website?

We have done the usual turning it off and on again and the issue remains. We can do a nonscheduled plug in and charge without any problems - it’s just the overnight one with the cheap electricity rates we want.
Thanks I’ll have a look at the forum.

 

[Bam Bam]

I haven’t found the GivEnergy online portal to view the charger there. Is that via their website?

givenergy.cloud

givenergy.cloud

We have done the usual turning it off and on again and the issue remains. We can do a nonscheduled plug in and charge without any problems - it’s just the overnight one with the cheap electricity rates we want.
Thanks I’ll have a look at the forum.

Oh so the unit and the car are working, just the schedule that isn't?

Hopefully you can get into the scheduler via the website.

So either something strange has happened with the givenergy scheduler or with the car?

Last year I set up the car to charge between 7pm and 4pm so that it wouldn't charge during our peak rate time. Could there be something like that set up by accident?

I've remembered the issue I had that I resolved with a factory reset. It wasn't the timing, it was that it wouldn't charge above 20% of the usual speed.

 

[CatLondon]

givenergy.cloud

givenergy.cloud

Oh so the unit and the car are working, just the schedule that isn't?

Hopefully you can get into the scheduler via the website.

So either something strange has happened with the givenergy scheduler or with the car?

Last year I set up the car to charge between 7pm and 4pm so that it wouldn't charge during our peak rate time. Could there be something like that set up by accident?

I've remembered the issue I had that I resolved with a factory reset. It wasn't the timing, it was that it wouldn't charge above 20% of the usual speed.

Yes it’s just the schedule. So something has gone wrong somewhere. I have the GivEnergy online portal for my solar panels and battery but for some reason it doesn’t show the EV - only via the GivEnergy app.