"Failed" iSmart EV Managemet

[MidGeHS]

Hi everyone, new to the forum, recently bought HS PHEV Trophy and loving driving it.

I'm having problems trying to schedule the charging or start charging from the iSmart app/EV Management screen. Whenever I try either action I get "failed", so not able to manage the EV management remotely. Both of these actions work fine from in the car infotainment system.

Hoping someone knows a way to get the iSmart app working, any help please?

 

[JohnV6]

I complained to China as I have the same plus often the ismart goes days without connecting. The ony time the charger bit works is once I have it charging.
I think it is their servers but on 10/3 it is going in under warranty.
Dear customer,

Thanks for your email.

Our analysis indicates that there is an issue with your vehicle's telematics box.

Please go to a local MG dealer to do a diagnosis.
Please bring the below information to the dealer:
Conduct the vehicle diagnosis, and check TBOX in a high priority,
Create a SNW ticket.
If the TBOX is with error, then do a replacement of TBOX with SIPS, but DO NOT replace the hardware.

Thank you!

 

[Jto]

I find it’s the internet if correct to it I first go to data then on the front page make sure the car is corrected by pulling down then do a scan of the car. Now we know the car is up and running then go the the charger page were you can schedule the time of charge.