muppet77
Established Member
The 5p per kWh EV rate tempted me in this summer when I got a new EV.
I’ve since found out that the amount of energy that they think I’m using for my EV is much lower than my Ohme charger says I’m using, and therefore I am paying for much of it at the highest rate.
I’ve had bad experience with customer support - operators who have slow computers the whole time, don’t understand their own tariffs, can’t find a manager etc etc.
I’ve numerous tickets open and a complaint raised.
They’ve admitted that there is a discrepancy in the values but I can’t seem to get a solution.
I guess I’m looking for suggestions and a shoulder to cry on!
I pay 32p per unit of elec and 5p for the Ev, anytime. I also get their gas.
Should I move to Octopus?
Help!
I’ve since found out that the amount of energy that they think I’m using for my EV is much lower than my Ohme charger says I’m using, and therefore I am paying for much of it at the highest rate.
I’ve had bad experience with customer support - operators who have slow computers the whole time, don’t understand their own tariffs, can’t find a manager etc etc.
I’ve numerous tickets open and a complaint raised.
They’ve admitted that there is a discrepancy in the values but I can’t seem to get a solution.
I guess I’m looking for suggestions and a shoulder to cry on!
I pay 32p per unit of elec and 5p for the Ev, anytime. I also get their gas.
Should I move to Octopus?
Help!