Has anyone had this problem on the app?

[redwood98]

I have had this problem a few times now, my car is on my drive and parked completely locked with nothing on and doors locked yet the app shows this. The time is out by around an hour. My best guess is it’s to do with accepting the policy as I got a notification saying I accepted it on the app earlier even though I accepted it ages ago. I think it’s either related to that or that it loses signal but, if I refresh it then for a split second it will show my range which I think is accurate so I’m not sure how it can know that but be so confused about everything else. (I think I asked something similar last time this happened and was told it’s the servers or something)

 

[Pigger1972]

I have had this problem a few times now, my car is on my drive and parked completely locked with nothing on and doors locked yet the app shows this. The time is out by around an hour. My best guess is it’s to do with accepting the policy as I got a notification saying I accepted it on the app earlier even though I accepted it ages ago. I think it’s either related to that or that it loses signal but, if I refresh it then for a split second it will show my range which I think is accurate so I’m not sure how it can know that but be so confused about everything else. (I think I asked something similar last time this happened and was told it’s the servers or something)

Probably loss of signal/server issue and just reading from when you was last in it..mine did it before i changed the 12v battery...

 

[MG Clive]

Press the refresh button and it'll probably be ok.

 

[gazza487]

It has always been that way for me - refresh and see what happens. Sometimes the car just falls asleep and won’t respond at all. Very annoying but usually unlocking the car and relocking, all is well again.

 

[siteguru]

I almost always tap the 2nd from left icon at the bottom to force a rescan of the whole car, then go back to the main screen.