Having trouble charging our ZS ev, taking days to getvto full charge, dealers say the car has " gone to sleep" anyone any idea how to resolve this?

[Norma Williams]

Having trouble charging our ZS ev, taking days to getvto full charge, dealers say the car has " gone to sleep" anyone any idea how to resolve this?

 

[Tread Softly Terran]

Having trouble charging our ZS ev, taking days to getvto full charge, dealers say the car has " gone to sleep" anyone any idea how to resolve this?

Hello. Is it definitely a problem with the car or charger (ie have you tried a different charger?)
If it's the car, have you tried the battery disconnect for ten minutes trick. (10mm spanner. There are many posts on here about this. People on the forum have said it often resets a lot of problems).

 

[Gadget Geek]

Is this on the portable charger or a wall box?

 

[Norma Williams]

Is this on the portable charger or a wall box?

Wall charger, finally got it fully charged ove 3 days, MD of the charger company gave so advise which helped but we then paid at full tarriff instead of the lower tarriff. When we need to charge it again may use the 3 pin charger that should tell is if it is the charger or the cat, thanks for advise