bigal
Standard Member
I recently had my ZS EV break down on my drive with a control unit error code
I called MGAssistance who sent an AA engineer.
He was unable to fix the issue and said the car needed to be taken to a MG main dealer for repair.
But trying to find a MG dealer to accept a roadside breakdown was a big problem as main dealers just said no, including the dealer where I car the car serviced less that two weeks previous.
I asked MG Assistance to help who pointed out that they are just the AA and it was my responsibility to find a dealer and then they would take the car
MG customer services - who you can only chat via email - were worse than useless
When I finally did get my car to a garage the fault finding process was as follows:-
MG tech advise the garage via email to try x and y. MG dealer try’s the fix then emails the results back to MG Tech . This process goes on until it gets fixed. The big problem for me here is that NOBODY uses the telephone so the whole process just drags on and on
After 4 weeks it was found that the battery needs to come out of the car. So the car had to get shipped to Longbridge near Birmingham as local MG dealers do not have the facility to remove batteries from long range cars.
After 5 weeks I have my car back and the fix was a faulty HV component in the battery. I assume the inverter.
I love my ZS EV but the whole back up and support from MG has really left a bad taste in my mouth and I am very tempted to shift to a Kia Eniro
Hope this others try and avoid getting stressed out if you break down
I called MGAssistance who sent an AA engineer.
He was unable to fix the issue and said the car needed to be taken to a MG main dealer for repair.
But trying to find a MG dealer to accept a roadside breakdown was a big problem as main dealers just said no, including the dealer where I car the car serviced less that two weeks previous.
I asked MG Assistance to help who pointed out that they are just the AA and it was my responsibility to find a dealer and then they would take the car
MG customer services - who you can only chat via email - were worse than useless
When I finally did get my car to a garage the fault finding process was as follows:-
MG tech advise the garage via email to try x and y. MG dealer try’s the fix then emails the results back to MG Tech . This process goes on until it gets fixed. The big problem for me here is that NOBODY uses the telephone so the whole process just drags on and on
After 4 weeks it was found that the battery needs to come out of the car. So the car had to get shipped to Longbridge near Birmingham as local MG dealers do not have the facility to remove batteries from long range cars.
After 5 weeks I have my car back and the fix was a faulty HV component in the battery. I assume the inverter.
I love my ZS EV but the whole back up and support from MG has really left a bad taste in my mouth and I am very tempted to shift to a Kia Eniro
Hope this others try and avoid getting stressed out if you break down