"I'm in a bit of a fix at the moment"

[emmrecs]

Un-bloody-believable... But 2nd thoughts it is believable. Knowing what we know about MG UK

But in this case I don't think MGUK has done anything wrong! Their reply confirms @johnb80 "worst fears"; the fault here is with the company "running" the maintenance contract, surely?

 

[Rolfe]

That's how I read it. But regardless of who is to blame, John has been treated abominably.

 

[johnb80]

Hi John,

What an awful position to be put in, especially since you did exactly as you had been directed to do.

When I purchased the car, I purchased the service pack with it so I knew upfront the running costs etc and of course it gave me peace of mind knowing it was main dealer serviced. Unlike the BMW service pack, the MG one was supplied by the dealer group so I'm not free to use an MG dealer for the servicing, I will be definitely wanting a refund on this one.

I think the response from MGUK fully serves to prove the wholesale negligence of the supplying group.

Absolutely, it has further reaching consequences too, we purchased this with a PCP, we have a guaranteed minimum value at the end but as a condition of the PCP with Santander, we have to maintain the vehicle as per manufacturers T&C's. Now it doesnt have a full service history, this surely will affect the future value of the car.

 

[johnb80]

Un-bloody-believable... But 2nd thoughts it is believable. Knowing what we know about MG UK. Good luck with it, John.

MGUK I have no problem with, their T&C's are published etc, they dont seem to tolerant of non compliance though which is their right and I also feel I'm likely to be a victim of non compliance.

 

[johnb80]

But in this case I don't think MGUK has done anything wrong! Their reply confirms @johnb80 "worst fears"; the fault here is with the company "running" the maintenance contract, surely?

100% agree, MGUK are blameless here, it's the dealer group thats screwed this up.

 

[johnb80]

That's how I read it. But regardless of who is to blame, John has been treated abominably.

Aye, it's not a great position to be in. I'm not naming the dealer group yet due to potential legal action, I will name and shame later though when the fat lady has sung.

 

[Scotsman]

Hi sorry to join this chat but you are aware that any vat registered garage can do servicing on new cars in the uk as long as manufacturers filters etc are used so IAM a bit puzzled why MG are saying warranty voided? I would take this further as far as routine or optional software updates are not required for warranty ?

 

[johnb80]

Hi sorry to join this chat but you are aware that any vat registered garage can do servicing on new cars in the uk as long as manufacturers filters etc are used so IAM a bit puzzled why MG are saying warranty voided? I would take this further as far as routine or optional software updates are not required for warranty ?

Well first of all I dont see why VAT registration would be a prerequisite and on most modern cars access to the official dealer only software is needed eg STAR for Mercedes, ISTA for BMW and SAIC have there own too. The service check sheet shows 2 items requiring the use of dealer software - 'Connect diagnostic equipment, using VDS read, log and clear all codes' and 'Check and record the HV battery State of Charge and State Of Health', these are two items on the check sheet that should have been done and were not. Software updates were carried out during the first service and I'm told is a standard part of the service, there were other items not done too which means that not only was the service not done by an MG Dealer, it was not done by an MG Trained Technician, The official software was not available so all in all, there was little point in having this 'service' done. All that appears to have been done is kick tyres, measure the depth, wash it and off I go, shoddy work at best. I can fully understand MG saying my warranty is potentially voided. From what I've seen it's not easy to get warranty work done without a fuss even when you're fully compliant with T&C's, I can foresee trouble ahead if I don't get this sorted now and why should I have to do battle with MG in the event of a warranty issue later or the cars value at the end of the PCP?

 

[Anon70]

I suspect there are a few lease cars that will fall foul of meeting all of the warranty T & C's. My lease company sent the car to an independent garage for its year 1 service and it is coming up for its year 2 service so I expect they will use the same garage.

From what I could see from my dashcam the only thing they did was check the tyres and inflate them all to the wrong levels (as when I checked them after the service they were nowhere near the door pillar values). They didn't reset the service indicator or log anything on the MG dealer database.

As the car is owned by the lease company this will become their issue if it devalues the car at resale time.

 

[johnb80]

I suspect there are a few lease cars that will fall foul of meeting all of the warranty T & C's. My lease company sent the car to an independent garage for its year 1 service and it is coming up for its year 2 service so I expect they will use the same garage.

From what I could see from my dashcam the only thing they did was check the tyres and inflate them all to the wrong levels (as when I checked them after the service they were nowhere near the door pillar values). They didn't reset the service indicator or log anything on the MG dealer database.

As the car is owned by the lease company this will become their issue if it devalues the car at resale time.

I agree it's their car and their problem which is fine and nothing for you to worry about. For me I have a PCP with Santander via MG, they have a guaranteed Minimum Value of £16,000 at 4 years old and 6000 miles per annum. The car isn't worth that now yet alone another 2 years later, I'm sure they will take a very careful look at it on it's return and find any way possible to mitigate their losses, this service debacle is a bullet for them to fire. Maybe I'm worrying over nothing but I'm not willing to wait 2 more years to find out. I either want in writing from MGUK they will honour the warranty or the dealer concerned can take the car back, settle the finance and penalties and refund 50% of the deposit I paid. Their choice, their error IMHO.

 

[Scotsman]

Hi can I ask you what service it was 1 st 2nd and 3rd year service are all different so not the same jobs get done on each service so some of your service print out would be blank ? Also you don't have to be an MG technician to work on mg cars qualified technicians can work on any make or model of car , I hope you get this diabolical situation sorted out from the dealership and MG UK .

 

[johnb80]

Hi can I ask you what service it was 1 st 2nd and 3rd year service are all different so not the same jobs get done on each service so some of your service print out would be blank ?

Yes, I understand that and the paperwork supplied details that too:

As you can see above, 2nd year is a 'B' service. Items 10 & 11 require on either service for the car to be connected to VDS and this wasn't done. Item 8, 9, 14 & 18 wasn't done either.

Item 28 wasn't done, item 29 they didn't check, I have an official MG space saver wheel etc. Item 32 & 33, Item 34 again they missed the space saver spare wheel. The remaining items 36, 37 & 38 definitely didn't happen. The technicians comments that he had no access to MG software and that he wasnt MG certified was quite a revelation, had I known that before the 'service' was done I would have gone elsewhere. When I bought the car I also bought a 4 year maintenance package which I believed was an MG supplied package and I could use any MG dealer, similar to other ones I've had with JLR and BMW. This one however is tied to this group and dressed up with MG logo's etc.

Also you don't have to be an MG technician to work on mg cars qualified technicians can work on any make or model of car ,

I accept that too but how can they meet the requirements having no access to the MG software? They didn't check / update vehicle software.

I hope you get this diabolical situation sorted out from the dealership and MG UK .

I believe I'm being fare and reasonable asking them to get a letter from MG to me confirming that the full MG warranty will be honoured OR they refund 50% of my deposit, take the car back and settle the finance with Santander leaving no blemishes on my credit history, refund of the service contract payments made from after the year one service to date. If they don't come to the table with either option, I'll seek legal remedy either via the ombudsman or the courts.

 

[Gadget Geek]

Hi John.
That service sheet is gold because it clearly shows that they are in breach of contract. They have a duty of care to ensure that the service is carried out to MG's specification so as to maintain the warranty.

 

[Scotsman]

That's a bit of a shit show I would go the court route if I was you, as the motor ombudsman is funded by businesses that are part of its approved codes of practice, which is vehicle manufacturers dealers and garages so perhaps you could maybe see how your problem might go . That's just my opinion though.

 

[johnb80]

Hi John.
That service sheet is gold because it clearly shows that they are in breach of contract. They have a duty of care to ensure that the service is carried out to MG's specification so as to maintain the warranty.

I have emailed them again putting my options to them, I await their response.. I am grateful to the technician who wrote the notes on the check sheet, without that I wouldnt have had a clue.

 

[NikLiverpool]

Hi John.
That service sheet is gold because it clearly shows that they are in breach of contract. They have a duty of care to ensure that the service is carried out to MG's specification so as to maintain the warranty.

Exactly this. This is breach of contact and essentially fraud. I would try and identify one of these no pay no win solicitors and rip a new one to the dealership.

 

[Scotsman]

Sorry to butt in but you do know you can hand the car back to the finance company under voluntary termination for PCP if you have paid 50% of the finance and just walk away comes under the consumer credit act and doesn't affect credit score , Just thought I would mention in case it becomes a bigger problem.

 

[johnb80]

Sorry to butt in but you do know you can hand the car back to the finance company under voluntary termination for PCP if you have paid 50% of the finance and just walk away comes under the consumer credit act and doesn't affect credit score , Just thought I would mention in case it becomes a bigger problem.

I didn't know if that applied to PCPs, thanks for the info and I'll bear it in mind, I do however feel they owe me 50% of my deposit back along with 1 year of service plan payments too.

 

[Scotsman]

Yeh hopefully you get it all sorted without any problems.

 

[johnb80]

Yeh hopefully you get it all sorted without any problems.

I hope so, I prefer to have the agro now with the dealer rather than 18 months later when MG refuse a warranty claim or Santander don’t accept the return.