JMCDJ
Standard Member
On Friday after getting into my car, I noticed rain was leaking in through the roof of my MG4 trophy above the sunglasses holder and the front passenger seat was extremely damp. The rest of the ceiling at the front was also very wet.
I contacted the dealership, Ancaster in Bromley, to ask what could be done as the car is less than a year old and, because it's a Motability vehicle, was advised I would need to contact Motability. Upon contacting them, I was advised by Motability's insurers that it would have to be dealt with as a fault claim.
I didn't like the sound of this, as it's still under warranty for over 6 years and no damage had occurred to cause the issue, so contacted Motability again and selected another option and was told to contact the RAC(?). Once the RAC arrived, they questioned as to why they'd been called out before stating the car wasn't fit to drive and asked me to contact the dealership when they opened today about arranging to collect it. In the interim, they organised for a courtesy car to come today.
Having spoken to Ancaster today, to say they were quite unhelpful would be an understatement. The earliest they can squeeze me in is 12 April. I asked about whether they would be able to store the car until then and was advised they couldn't. I don't have off street parking and will now need to accommodate both the faulty MG4 and a courtesy car. Parking charges around here are ridiculous.
Has anyone else had experience of either a leaky roof or their dealership being uncooperative in this way? I understand space is at a premium in car dealership forecourts, but 6 weeks is a bit of a stretch to be left in the lurch - particularly considering the problem is down to crappy manufacturing.
Bring back my Mercedes - their service was second to none.
I contacted the dealership, Ancaster in Bromley, to ask what could be done as the car is less than a year old and, because it's a Motability vehicle, was advised I would need to contact Motability. Upon contacting them, I was advised by Motability's insurers that it would have to be dealt with as a fault claim.
I didn't like the sound of this, as it's still under warranty for over 6 years and no damage had occurred to cause the issue, so contacted Motability again and selected another option and was told to contact the RAC(?). Once the RAC arrived, they questioned as to why they'd been called out before stating the car wasn't fit to drive and asked me to contact the dealership when they opened today about arranging to collect it. In the interim, they organised for a courtesy car to come today.
Having spoken to Ancaster today, to say they were quite unhelpful would be an understatement. The earliest they can squeeze me in is 12 April. I asked about whether they would be able to store the car until then and was advised they couldn't. I don't have off street parking and will now need to accommodate both the faulty MG4 and a courtesy car. Parking charges around here are ridiculous.
Has anyone else had experience of either a leaky roof or their dealership being uncooperative in this way? I understand space is at a premium in car dealership forecourts, but 6 weeks is a bit of a stretch to be left in the lurch - particularly considering the problem is down to crappy manufacturing.
Bring back my Mercedes - their service was second to none.
