Sometimes the MG servers are busy. if it still won't work then contact your dealer. (In my case it worked right away ... the "product specialist" went to talk me through the process and I'd finished it before he'd even said 4 words).
Have you had a look at this thread
Post in thread 'MG4 Smart App' MG4 Smart App
That specific post is a video of the process and could help.tp make.sure you have the correct qr code etc.
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