MG IM6 information & reviews

[NikLiverpool]

Hi all! I'm considering putting an order in for an IM6, possibly with the grey exterior, but I'm a little torn about the interior. I really like the look of the white/beige, but I have two kids (aged 11 and 8) and am worried that the lighter colour may mark over time.

One review I saw on You Tube said the white interior in his test vehicle was already started to show discolourations after only (presumably) light use.

Have any of you who have the white interior had any issues with it? Would you recommend it or not?

HI mate.

Just saw your post. My IM6 is white/white. I have it for a month now and I also have 2 kiddos age 8 and 6. So far I have not noticed any issues.
Furthermore the white inside is not really white; the likes of Tesla white per se. It is ivory white and to my eyes at least looks far better compared to the grey interior (car I test drove).

I am adding a picture of the front seats from my car.

 

[CharlieT]

HI mate.

Just saw your post. My IM6 is white/white. I have it for a month now and I also have 2 kiddos age 8 and 6. So far I have not noticed any issues.
Furthermore the white inside is not really white; the likes of Tesla white per se. It is ivory white and to my eyes at least looks far better compared to the grey interior (car I test drove).

I am adding a picture of the front seats from my car.

That's good to hear, thank you for that.

I decided to let my two daughters decide which interior colour to go for after showing them some pics on Google. They both blurted out 'White!' without hesitation. So if a damp cloth is ever required - they can do it!

I've now ordered an IM6 in Rembrandt Grey, with the white interior.

I was a little worried after signing the paperwork, but you've made me feel more comfortable with that decision!

 

[LenEV2016]

That's good to hear, thank you for that.

I decided to let my two daughters decide which interior colour to go for after showing them some pics on Google. They both blurted out 'White!' without hesitation. So if a damp cloth is ever required - they can do it!

I've now ordered an IM6 in Rembrandt Grey, with the white interior.

I was a little worried after signing the paperwork, but you've made me feel more comfortable with that decision!

As long as you aren't paying RRP and can charge at home you have got a good car/deal

 

[CharlieT]

As long as you aren't paying RRP and can charge at home you have got a good car/deal

Agreed! It's a salary sacrifice car and is a replacement for our current EV. We have a Hypervolt 3 with Intelligent Octopus at home, so it's all good.

 

[mrfx]

interesting review.

 

[NikLiverpool]

Yep, I quite like the guys reviews. He seems to be honest and very objective.
Issues that he raises are in line with what has been reported so far in the forum. I am hoping that quite a few of these niggles will be resolved through the infamous OTAs.
IF these do not happen then in 4 years from now I will take my trade elsewhere.
I watched yesterday Bjorn's review on the Avatr11. Blimey....

 

[LenEV2016]

interesting review.

Fair enough review, paid for it with his own cash and had it a few months so from experience.

Interesting re the efficiency if it's that poor in WA no wonder there has been some terrible figures reported for our winter

 

[tsedge]

He nailed it: "You will enjoy your interactions with the car but you will not enjoy your interactions with MG".

Somehow MG need to get to the point where it is a pleasure to contact them for sales, service, advice, enquiries and assistance.

Right now, I get the impression things are improving behind the scenes but they still seem wary of openly talking to customers and the common experience is poor.

There are always tradeoffs, but MG can be good value AND good service.

 

[MikeJS]

He nailed it: "You will enjoy your interactions with the car but you will not enjoy your interactions with MG".

Somehow MG need to get to the point where it is a pleasure to contact them for sales, service, advice, enquiries and assistance.

Right now, I get the impression things are improving behind the scenes but they still seem wary of openly talking to customers and the common experience is poor.

There are always tradeoffs, but MG can be good value AND good service.

My dealer has been excellent so far and MG customer services have been as good as any that I have dealt with.

I emailed my dealer this morning about the poor radio reception. I made it clear that it seems to be common to all IMs. However, I had an email response within 30 mins and a call from their service people asking if I needed them to inspect my car 5 mins later….

 

[tsedge]

My ten-point plan for MG UK:

1. Hold public listening and explaining sessions open to any owner of an MG (preferably model-specific forums). Use these to reset the relationship.

2. Publically apologise for bad past experiences and explain what is or has happened to avoid those experiences happening again.

3. Create a "Bad Service" hotline that gets through to senior management and is used to focus work on bad dealers / bad support staff / key problem areas.

4. Bring out into the open software update and OTA plans and make release notes on software versions publicly available for all models and provide an easy way for customers to see if they have the latest software and to get those updates.

5. Publically talk through behind-the-scenes improvements on a quarterly basis, sharing up to date customer feedback and satisfaction ratings and dealer feedback and satisfaction ratings. Take open questions.

6. Introduce a more premium service which includes: guaranteed courtesy car, included servicing/MOTs, car collection and return to/from home or work premises and some premium freebies/merchandise. This would be with a monthly subscription.

7. Introduce a new guarantee: if you have a problem, we will diagnose it at a dealer near you within 48 hours. If we fail to do this in time, you'll be compensated at a daily rate.

8. Introduce the MG Quality Promise: if you have one serious or three minor faults with your new car within the first six months, we will let you swap it for a replacement vehicle.

9. Create a referral club: if you persuade friends, family or colleagues to buy an MG using your referral code, you receive a cumulative cash discount off your next MG purchase.

10. Every dealer must have a local customer support phone line that is staffed by a dealer representative, answered within two minutes and must follow-up with the customer daily until either the customer is satisfied or it is transferred to senior support team at MG who can resolve the issue or provide suitable compensation.

 

[tsedge]

My dealer has been excellent so far and MG customer services have been as good as any that I have dealt with.

That is good, glad to hear it. It hasn't been everyone's experience.

I emailed my dealer this morning about the poor radio reception. I made it clear that it seems to be common to all IMs. However, I had an email response within 30 mins and a call from their service people asking if I needed them to inspect my car 5 mins later….

Again, really good service, that's great.

Perhaps the improvements are already becoming visible.

 

[salty]

My ten-point plan for MG:

1. Hold public listening and explaining sessions open to any owner of an MG (preferably model-specific forums). Use these to reset the relationship.

2. Publically apologise for bad past experiences and explain what is or has happened to avoid those experiences happening again.

3. Create a "Bad Service" hotline that gets through to senior management and is used to focus work on bad dealers / bad support staff / key problem areas.

4. Bring out into the open software update and OTA plans and make release notes on software versions publicly available for all models and provide an easy way for customers to see if they have the latest software and to get those updates.

5. Publically talk through behind-the-scenes improvements on a quarterly basis, sharing up to date customer feedback and satisfaction ratings and dealer feedback and satisfaction ratings. Take open questions.

6. Introduce a more premium service which includes: guaranteed courtesy car, included servicing/MOTs, car collection and return to/from home or work premises and some premium freebies/merchandise. This would be with a monthly subscription.

7. Introduce a new guarantee: if you have a problem, we will diagnose it at a dealer near you within 48 hours. If we fail to do this in time, you'll be compensated at a daily rate.

8. Introduce the MG Quality Promise: if you have one serious or three minor faults with your new car within the first six months, we will let you swap it for a replacement vehicle.

9. Create a referral club: if you persuade friends, family or colleagues to buy an MG using your referral code, you receive a cumulative cash discount off your next MG purchase.

10. Every dealer must have a local customer support phone line that is staffed by a dealer representative, answered within two minutes and must follow-up with the customer daily until either the customer is satisfied or it is transferred to senior support team at MG who can resolve the issue or provide suitable compensation.

Comprehensive list. And would be very nice. BUT, and sorry for being very cynical. I just can't see, very little, if any of those happening.

 

[salty]

That is good, glad to hear it. It hasn't been everyone's experience.

Again, really good service, that's great.

Perhaps the improvements are already becoming visible.

Yep, Fingers crossed.

 

[lokych]

My ten-point plan for MG:

1. Hold public listening and explaining sessions open to any owner of an MG (preferably model-specific forums). Use these to reset the relationship.

2. Publically apologise for bad past experiences and explain what is or has happened to avoid those experiences happening again.

3. Create a "Bad Service" hotline that gets through to senior management and is used to focus work on bad dealers / bad support staff / key problem areas.

4. Bring out into the open software update and OTA plans and make release notes on software versions publicly available for all models and provide an easy way for customers to see if they have the latest software and to get those updates.

5. Publically talk through behind-the-scenes improvements on a quarterly basis, sharing up to date customer feedback and satisfaction ratings and dealer feedback and satisfaction ratings. Take open questions.

6. Introduce a more premium service which includes: guaranteed courtesy car, included servicing/MOTs, car collection and return to/from home or work premises and some premium freebies/merchandise. This would be with a monthly subscription.

7. Introduce a new guarantee: if you have a problem, we will diagnose it at a dealer near you within 48 hours. If we fail to do this in time, you'll be compensated at a daily rate.

8. Introduce the MG Quality Promise: if you have one serious or three minor faults with your new car within the first six months, we will let you swap it for a replacement vehicle.

9. Create a referral club: if you persuade friends, family or colleagues to buy an MG using your referral code, you receive a cumulative cash discount off your next MG purchase.

10. Every dealer must have a local customer support phone line that is staffed by a dealer representative, answered within two minutes and must follow-up with the customer daily until either the customer is satisfied or it is transferred to senior support team at MG who can resolve the issue or provide suitable compensation.

I think if the UK and Europe stop acting like See You Next Tuesdays, hurling racist insults and colonial tropes, drop stupid tariffs, these would be feasible demands.

And I'm waiting to hear ,"But they need our market..."

 

[LenEV2016]

I think if the UK and Europe stop acting like See You Next Tuesdays, hurling racist insults and colonial tropes, drop stupid tariffs, these would be feasible demands.

And I'm waiting to hear ,"But they need our market..."

Do you mean to the Chinese? As the UK already has lower tariffs.
And the behaviour certainly isn't just one way

 

[tsedge]

I think if the UK and Europe stop acting like See You Next Tuesdays, hurling racist insults and colonial tropes, drop stupid tariffs, these would be feasible demands.

Trying to understand here... I am assuming you mean towards China? We have pretty low tariffs in the UK already.

Not sure we have any colonial tropes about the Chinese these days. Of course, people are worried what China might do given that the system of government is different and there are attempts to spy on and hack western infrastructure.

But most of us just buy and use Chinese products and services, wish the average Chinese person well and enjoy the low prices and quality goods.

And I'm waiting to hear ,"But they need our market..."

My comments are really aimed at trying to help MG UK improve, which is not about the Chinese at all - except where there are limits placed on what MG UK can do by SAIC. But I don't have any knowledge of those.

MG is operating in a market with lots of competitors who give western-style service and after-sales experience that they could learn from. If you are a British importer who wants to sell to the British, why not talk to the British to understand what good service means to them?

If MG doesn't want to sell cars here, there's loads of other brands we can choose from.

Not sure I really understand what you are driving at here.