MG S5 Apple Carplay/UI freezing

[TimothyN]

I've only just noticed that there is a data toggle switch on the pull down drawer, so if this happens again we can disconnect from the network in two clicks.

 

[Ian Key]

MG Customer Care has replied to someone on the MGS5 Facebook group

 

[TimothyN]

I have just done a search on that text for the word "sorry".

Couldn't find it anywhere…

 

[James Dean Driving School]

It explains why my SE model didn't have any issues.

 

[mgaz]

At last the storm is over
and now the dust will settle
See what technology has done
to our much love bits of metal


to see again whilst carefully
reversing up my drive

My sat mav guides me where to go

Thank god I am alive!

My phone connects and what's the bets it works now perfectly

And all the faults that once were there fade out so magically

Be wary though coz somewhere deep a new bug starts to fester

It won't be long til it comes along
for all of us to pester

I like your car Mg it really suits my life

But sort your airways quickly we can't cope with this strife!

 

[TimothyN]

The day my car lost her data,
Love gone, I started to hate her,
But now it's returned,
I'm no longer spurned,
I'll try to relearn to rate her.

 

[Weeble]

My S5 goes fast as a rocket,
And it's also most kind to my pocket,
But its software is crap,
There's no question of that,
Sometimes I just have to say "Fock it"

 

[TimothyN]

 

[Hugo A Go Go]

It explains why my SE model didn't have any issues.

I have a Trophy but also didn’t have this issue.

I’ve not been using CarPlay recently and don’t really use the voice control.

From what I understand CarPlay requires the voice control to be available, and I suspect Android Auto may be the same.

Is there anyone who experienced the issues who doesn’t use CarPlay/Android Auto?

 

[NickHeynes]

I have a Trophy and have not suffered any of these issues.

 

[xNightLightx]

My four-wheeled friend, you once betrayed me. Screens went laggy and fuctions froze, but trough it all the community arose.

A ghost in the software, a digital sneeze, you froze mid-turn, brought me to my knees.
But the techs arrived like knights in grease, Flashed the fix, brought back your peace.

Now you hum again, smooth and true, that glitch just a scar you carry with you.
Through rain-slick nights and sunburned days, you’re still my ride, in every way.

 

[dx4100]

Do we know the versions numbers to see if you are on the latest. Cheers

 

[Barrage]

I have a Trophy and have not suffered any of these issues.

I have a Trophy but I did have the problems. Seems to be ok now. I phoned my dealer and they claimed to know nothing about it and had no communication from MG.

 

[Doddydoodle]

Everything is back to normal. Hope all is well for the rest of you. Enjoy your s5/s6's

 

[PeterHR2]

Not having been out in my pride and joy since Thursday I'm not sure whether I was affected. However, 4G reception where I am is extremely patchy and so I might have gotten away with it.

 

[Jorgixhallo]

MG Customer Care has replied to someone on the MGS5 Facebook group

View attachment 43559

What I hope MG learned here?
Don't do updates on Friday except is an emergency update/fix.

Any good software devops team will know this. Hope they learn from the experience.
Ideally would be Tuesday or Wednesday, maximum Thursday...

 

[GRM]

The World and MG are back in Harmony, thankfully grasshopper.

 

[TimothyN]

There still seems to be a lingering belief that this had to do with an update.

I don't think that's right at all. An AWS server went down, meaning that our cars couldn't contact mothership. It would seem that that is enough to cripple them, because they go into some kind of loop or limp mode if they can't communicate with the servers.

That is appalling programming, and that is what needs to be fixed, and the lesson to be learned.

We, as users, also have a lesson to learn, which is that if these symptoms appear, we should simply switch off data.

It is a shame that the early, apparently wrong,diagnosis of a failed OTA is perseverating.

 

[Chris4T]

Hi guys,

I have been enjoying my MGS5 since I got it back in December and haven’t had any issues until today with my Apple CarPlay which has been bugging out and freezing while I am driving and the only way to reset it is by pressing the home button until it reboots. It’s quite annoying especially when I am making journeys where I haven’t been before and it freezes on me on Waze making it unusable. It even has an effect on the whole UI including slowing down my dashboard button on the steering wheel to change the display information. It even glitches when I go in reverse mode and the screen doesn’t show the camera easily and quickly like it used to. I am not too sure what’s causing this but I seriously hope there is a fix, have any of you had anything similar like this happen? Or even a fix? Would appreciate it thanks.

Hi, had the same problem for a few days, placed car on charge last night and everything is back to normal today. Have they done a OTA update?

 

[TimothyN]

Hi, had the same problem for a few days, placed car on charge last night and everything is back to normal today. Have they done a OTA update?

Please read the thread!

But short answer: "no"