Franksy
Novice Member
Hi all
I have a MK1 52kwh MG5 Exclusive 21 plate bought new from MG dealer.
Before Xmas 7th Dec 2023 driving down from Scotland in torrential rain a red warning light came on but it was pitch black and pouring down and there was no way I was stopping on the hard shoulder seeing as the services was only a few miles away (Southwaite). I pulled into the sevices and and the car completely died before I could make the car park. Managed to coast to a lay-by inside the services. Car is eventually recovered and taken to my dealer that I bought it from. They couldn’t fix it as they didn’t have a level 4 technician so it eventually made its way from Deeside to Sheffield where is stayed until 17th Jan.
Apparently the fault was water ingress due to a missing rubber grommet. Problem fixed car needed to be driven back to Deesside Dealer for their inspection before they could give it me back under battery warranty.
On the way back apparently there was ‘complete brake failure’ After inspection it was a flexi brake pipe that had worn through because it was rubbing against the near side rear wheel!
I was due to get the car back this week as the replacement hose was due in on Tuesday. I have requested the old hose and a full report and now I have been told the car isn’t ready as there was a delivery issue with the replacement hose.
The first fault was scary enough but to be told the brakes suffered complete failure driving back from Sheffield has unnerved me to say the least.
I reported a strange noise coming from the rear wheel area last year and I asked them to check the breaks and I was told they were still ‘like new’
Apparently it isn’t even a warranty job as the car has gone over 45k (actually 48k now) and I will be asked to pay for a new hose.
At this point I have to say that the Service Manager has been really helpful with the original fault even loaning me the car he was using as he couldn’t get one for me from MG. So up to this point I have been very happy with their own service but I know they are really frustrated with MG who apparently only had until recently 2 people looking after warranty claims in the UK!
So I am mid way through this Brake Hose failure but I too am a little anxious about driving the car in future if this can happen.
I will update this post as matters progress.
I have a MK1 52kwh MG5 Exclusive 21 plate bought new from MG dealer.
Before Xmas 7th Dec 2023 driving down from Scotland in torrential rain a red warning light came on but it was pitch black and pouring down and there was no way I was stopping on the hard shoulder seeing as the services was only a few miles away (Southwaite). I pulled into the sevices and and the car completely died before I could make the car park. Managed to coast to a lay-by inside the services. Car is eventually recovered and taken to my dealer that I bought it from. They couldn’t fix it as they didn’t have a level 4 technician so it eventually made its way from Deeside to Sheffield where is stayed until 17th Jan.
Apparently the fault was water ingress due to a missing rubber grommet. Problem fixed car needed to be driven back to Deesside Dealer for their inspection before they could give it me back under battery warranty.
On the way back apparently there was ‘complete brake failure’ After inspection it was a flexi brake pipe that had worn through because it was rubbing against the near side rear wheel!
I was due to get the car back this week as the replacement hose was due in on Tuesday. I have requested the old hose and a full report and now I have been told the car isn’t ready as there was a delivery issue with the replacement hose.
The first fault was scary enough but to be told the brakes suffered complete failure driving back from Sheffield has unnerved me to say the least.
I reported a strange noise coming from the rear wheel area last year and I asked them to check the breaks and I was told they were still ‘like new’
Apparently it isn’t even a warranty job as the car has gone over 45k (actually 48k now) and I will be asked to pay for a new hose.
At this point I have to say that the Service Manager has been really helpful with the original fault even loaning me the car he was using as he couldn’t get one for me from MG. So up to this point I have been very happy with their own service but I know they are really frustrated with MG who apparently only had until recently 2 people looking after warranty claims in the UK!
So I am mid way through this Brake Hose failure but I too am a little anxious about driving the car in future if this can happen.
I will update this post as matters progress.
