MH HS PHEV - Charging Pin Issue!

[Gem2support]

My 2 year old PHEV wont allow charge cable to connect what i believe is a pin issue.

Basically you cannot insert cable all the way in to the car charging point on car is it seems like one of the pins (maybe a locking pin) is stopping it from inserting all the way.
Can someone point me in the right direction please, believe somewhere i read about there being a manual pull in boot for opening the flap but that's not the issue unless it somehow resets the 'pin' ?

Thanks in advance guys!

 

[fanagolo]

Good morning. Had this myself - sorted now! Charge port lock stuck

 

[Gem2support]

Good morning. Had this myself - sorted now! Charge port lock stuck

Oh really that's interesting thanks for this link.
So did opening flap manually work as in reset pin?
Also do you need special tool to get access to manual pull?
Many thanks

 

[fanagolo]

No, as I understand it, that pull is for the pin, not the flap. No special tool needed, just a small blade or screwdriver to open the flap.

 

[Gem2support]

No, as I understand it, that pull is for the pin, not the flap. No special tool needed, just a small blade or screwdriver to open the flap.

worked a treat thanks for your help!