Getting a car rejected is not as easy as you think, we have been waiting for a refund on our Ford Mustang since March, when we rejected the car due to paint defects, across the entire car, after being promised that they would remove the, what we assumed was tree sap, when we come to collect the car, we had arranged for a company in Hull to collect the car to take it back to have PPF and ceramic coating completed, and as we needed the car for a trip a few weeks ago, we had no choice but to let them take it.
Once the car was with them, no matter what they tried they could not get rid of the little dots all over the car, glass included, so on day eight it was returned, after they stated they would not collect the car, we got it shipped back, and formally rejected the car, that was on day 8, 11th March.
We have it on video that the salesman was being shown and feeling the issues on the car and he wrote on the paperwork we were unhappy with the quality of the paintwork.... The dealership had a company do an "independant" report which 100% back them up, for us to only find out later that these people wrote what the dealership wanted, and not facts, but they did report that there was a large scratch on the roof and the boot lid paint was "dull" neither of which were on our car when wee collected it and returned it, as we have the paperwork from the dealership to prove there was neither of these on our car.
We then had to get a solicitor to deal with it as we were getting nowhere and we had since purchased a perfect car from another dealer as we had to have it for this trip, and another we have just this week come back from, our solicitors got another independent report done, which 1000% backs us, and it states that the car should never ever have been allowed to be given to a customer, and states clearly that the marks all over the car are visible...
The report was sent to the dealer and they were told to respond by the 8th September, they have not, so it looks like we will be going to court, this is going to cost us thousands, which we then have to sue, as the solicitors fees can not be added to the claim, so once we win this case we then have to sue again to get all our costs back, so rejecting a car is NOT as easy as you would think.
The car between them listing it on their website, moving to their showroom, and then us taking it away and bringing it back had covered 1 mile, we have pictures of the car that they listed for sale, which had the mileage shown with a reflection of the salesman who took the picture and sold us the car, we have a picture of the mileage and it is written on the paperwork when it was returned.
We still own this car, we still paid the tax and insurance for a car that we have not had even for ten minutes in the last six months, The motoring ombudsman has only this week assigned someone to review the case.
We have no idea how much longer this is going to take, but we are tens of thousands out of pocket, and a brand that is not interested, and a dealership that to be honest is as dodgy as Arfur Daley, for those that remember him... The stress is shocking and to be honest I really wish we had never bought the thing in the first place, but hindsight and all that...
But to clarify, rejecting a car even within a week is not as easy as it is made out to be. So, be aware that if you go this route, you may end up with a car, that you should not use, and a long drawn out process !
