Ncap fail for mg3 hybrid

[theforestdweller]

When the Euro NCAP crash test problem arose and MG stated that newly produced MG3 Hybrid+ vehicles would have seat modifications, they also apparently stated that existing vehicles would not be modified. Since I was still (just) within the 6 month window for rejecting my car I did just that!

MG “Customer Service” refused any assistance and passed me back to the supplying dealership, who in turn advised they would contact MG UK for advice. Today I received an E-Mail from my dealership part of which reads:

“MG have confirmed that they are introducing an upgrade to the seat design to address the concern raised in the recent testing. This improvement will be implemented on all customer vehicles free of charge, and full details of the process will be communicated once finalised.”

I have requested copies/links to any official announcement that might be available. I actually really like my MG3 Hybrid+ and as long as this latest information proves to be correct I will be perfectly satisfied in keeping the car.

I should also say that I have been quite happy with the way the dealership has approached the problem - long may it continue!

 

[Chinook]

That's good news we'll done the forest dweller for persevering

 

[MG Clive]

Thanks for that info @theforestdweller, I've been away for a couple of weeks, and wondered if anybody had heard anything new with this.

 

[Deleted member 21808]

Excellent news! Lets just hope it happens!

 

[JonboyMG3Hybrid]

Further to the news above, which sounds like a good thing, fingers crossed, I had been "communicating" with the customer services, who, initially took three weeks to reply to my email, and only then when I sent another asking why I had not been contacted back, they fobbed me off with the comment "we are not mechanics" along with a few other choice comments, which I gather is typical for MG, so I emailed direct to MG (SAIC) in China with my thoughts on MG UK... and the way they are treating their high paying customers..... waiting for that to be answered !

 

[LenEV2016]

Further to the news above, which sounds like a good thing, fingers crossed, I had been "communicating" with the customer services, who, initially took three weeks to reply to my email, and only then when I sent another asking why I had not been contacted back, they fobbed me off with the comment "we are not mechanics" along with a few other choice comments, which I gather is typical for MG, so I emailed direct to MG (SAIC) in China with my thoughts on MG UK... and the way they are treating their high paying customers..... waiting for that to be answered !

Good.luck.with that in my experience with the MG 4 they couldn't care.less